Madison Chrysler Dodge Jeep Ram

Where do I even begin? I have been going to Madison Jeep ever since I purchased my vehicle in 2020, and over the years I’ve had my fair share of car troubles. Through it all, Nick, the Service Manager, has been nothing short of exceptional. I truly cannot say enough good things about him. Throughout multiple service visits and unexpected issues that kept popping up, Nick consistently went above and beyond to accommodate me and make sure I was taken care of. His dedication, professionalism, and genuine care for his customers are unmatched. One experience in particular really stands out. While driving a rental car, I accidentally dropped something extremely valuable behind the dashboard. When I told Nick what had happened, he and his team did everything they could to help. They literally took the dashboard apart and worked tirelessly until they found it and returned it to me. That level of effort and commitment is something you simply don’t see every day. What makes Nick exceptional isn’t just his knowledge and support with vehicles—it’s the way he treats people. He takes the time to listen, communicate, and provide the best customer service experience possible. He genuinely cares, and it shows in everything he does. If I could give Nick more than 5 stars, I absolutely would. If you’re looking for a dealership that truly stands behind its customers, Madison Jeep is the place to go, and Nick is the person you want in your corner!!

I will never go to another Jeep dealership after my experience at Madison Jeep! The entire process was effortless from start to finish. Brandon was incredibly friendly, thorough, and made everything so easy to understand. When it came time to sign the paperwork, it was straightforward, quick, and completely stress-free — not long and painful like other dealerships. Highly recommend Madison Jeep and especially Brandon for making car buying such a great experience! 😊⭐️

To Whom It May Concern, I am filing a formal complaint against Madison Chrysler Jeep Dodge Ram regarding unprofessional conduct, discriminatory treatment, and refusal of service by an employee named Mike in the parts department. I own and operate Dynamic Auto LLC in New Haven, Connecticut. I contacted Madison Chrysler Jeep Dodge Ram attempting to purchase an axle for a 2016 Dodge Charger Hellcat. During the interaction, Mike informed me that he refused to sell me the part because I had previously warranted a part through their dealership. I was then told that he would no longer sell parts to me or to my business, Dynamic Auto LLC. I found this conduct extremely unprofessional and concerning. Businesses should not refuse legitimate sales or service based on prior warranty claims, especially when those claims were handled through normal business procedures. In addition, I experienced what I perceived to be discriminatory and racist treatment during this interaction. The manner in which I was spoken to and singled out was unacceptable and did not reflect professional customer service standards. As a business owner myself, I understand that disagreements can happen, but refusing service entirely and speaking to customers in a hostile and discriminatory manner is inappropriate. I believe this situation should be reviewed by management and documented formally. I am requesting: * A formal review of this incident * An explanation for the refusal of service * Assurance that customers and businesses are treated fairly and professionally regardless of prior warranty matters * Appropriate action regarding the employee’s conduct Sincerely, Ali Chaudhary Dynamic Auto LLC New Haven, Connecticut

Service dept is terrific. Have had my jeeps serviced here for years. Never once have I had to return one for rework. Pete Arendt and Joe run a great operation.

This dealership has been around for decades- My mother bought her first vehicle here, my grandparents and uncle purchased vehicles over the years, my sister purchased 2 now from them, and so I’ve followed suit. My mother bought hers from Mike, who is still there today- and I bought mine from Brandon Ruberti whose family owns it! Madison Chrysler is Family owned and operated- in every sense of the word. Not only does a great family of great people own and run it, but your car buying experience will be nothing far from stellar. From start to finish. I was in the market at first for a 4Runner, and was treated quite poorly by the salesmen at the dealership I went to looking at one. Was treated like I was almost short of homeless and told I had no money and was barely taken seriously. So, I took my not very big, but still worth something, downpayment to the people I know down at Madison Chrysler- Where I was treated 5 star right away. We found me the right car, certified with a pretty good warranty- I did opt for the extended one to be safe. I purchased A beautiful pre owned 2019 Durango with all the bells and whistles I wanted and none that I didn’t. They cleaned it up, let me test drive it, I bothered my salesmen, Brandon, all hours of the day and he was nothing but awesome, Knowledgeable and responsive as well. He asked me all sorts of questions and did everything in his power to find me a car I wanted in my price range. If you want a close Knit small family feel when you’re buying your first new car- I highly recommend going here. No cathedral ceilings. No white walls. Just a small town shoreline family feel. They made me feel just as important as a customer that can walk in off the street and pay for a car in all cash- No pushy tactics, no feeling like you’re wasting their time, no strange attitudes or vibes from them. Take a visit when you’re in the market! You won’t be disappointed! Loving my new (to me) Durango!! Thanks guys!!