Malloy Chevrolet of Winchester

I rarely leave reviews, actually, this may be my first review ever! But my experience with this dealership has been extremely disappointing. I purchased an 2024 GMC Acadia with 14,000 miles on it (about) and put down a really hefty down payment.. only to not be able to drive the car within about a month and a half. I purchased it September 20th and it went in the shop December 16th and has been there ever since. It has now been in the shop for nearly 5 months requiring a full engine replacement—something no customer should have to deal with so soon after purchase. What’s even more frustrating is the complete lack of communication and accountability. The general manager has not reached out to me AT ALL, despite the severity of the situation and the financial burden this has caused. I have continued making payments on a vehicle I have not even been able to drive. At this point, I am not just disappointed in the vehicle, but in how this dealership handles its customers after the sale. I expected a much higher level of professionalism and support. I would strongly encourage anyone considering purchasing here to carefully evaluate how they might be treated if something goes wrong.

The whole team was excellent. You know - I honestly felt Malloy was willing to work for my business and make an attempt to satisfy the customer. I have spoken to many dealerships and made many financial deals and sales in the past (On both ends of the spectrum) --- They worked with me to build a deal I was comfortable with and sometimes thats all a customer wants the comfort of knowing they are getting a fair deal in this crazy market we live in. I understand they want to make money (Thats why they are in business) -- But in the same respect I want to save as much as possible also :) --- Especially on a near 100K investment! Overall - Very satisfied with all aspects of this deal from the vehicle price to trade in value to financing rates with thier banks.

Magic was a great salesmen. He got my husband a really good deal on his trade and even got us a lot of money off on his new truck. I would recommend him. I will say, buying a car on sunday wasn't ideal and I wouldn't recommend it. We got to the dealership at 11:30 and didn't leave until after 4:30. We waited on the finanical part for 2 hours. Along with that, the guy working with us during the finanical part did not do a great job at all. He never told us what company we would be financing through, our interest rate and was super pushy about the extended warranty. He did not seem to want me near my husband when it came time to do the financing. Being very weird and off putting towards me. Luckily I was in the room with my husband when he was signing papers because the numbers on the sheet weren't right and those needed to be fixed. I have never had an experience like this, and it surely didn't make me feel comfortable towards the end. Just be aware and ask questions because I had to look at the paperwork at home to figure out which bank it was being financed through.

JVaughn was top notch, I’ve purchased numerous vehicles over my life and this was by far the best experience due to JVaughn. I purchased this vehicle sit unseen from 5 states away and JVaughn was exceptional. He went well above and beyond to exceed my high expectations. He is amazing to deal with, he went so far above and beyond that there was a transportation issue (not due to the dealer) that he jumped in and handed the issue and got everything corrected and once again the transportation wasn’t even setup by them. Just a 10 out of 10 experience with JVaughn.

I thought they would take care of me but they failed to do so. I purchased a truck from them and immediately realized on the way home that the truck veered to the right. They have yet to fix it properly and even when they allowed me to bring it to service, the tech said it was tire pull, so I rotated the tires myself and it still veers to the right. They don’t want to make it right. I was going to purchase another vehicle from here but I’m definitely not returning.