Marion Chevrolet-Buick-GMC-Cadillac

Nick did a fantastic job helping us with the purchase of our new Traverse RS! He spent lots of time informing us about the vehicle and answering all of our questions. We are loving the Traverse so far! Thanks Nick!

I had a deer in my car and I expected it to take a very long time to fix. The repair shop here was so efficient, quick to repair, and their communication was excellent. They told me a week in advance when my car would be done and it was done on that day. I was also very surprised and thankful to see my car had been washed and clean and even vacuumed

Awesome experience! Nick done an excellent job showing us how to setup the new car. Great experience All around.

So I got my steering rack changed and alignment there for 900 they get done and call and say hey we can't do the alignment good without grinding some stuff down and that's a extra 100 so I said how is that when it was fine before with the old steering rack the chevy in paducah has aligned it before and never had a issue now that you have changed the steering rack your saying I have to pay extra because something is in the way and you need to grind it I paid because the guy told me without it they couldn't align it but the whole situation makes no sense chevy in paducah can align my car fine you change the steering rack and now there's a problem seems like you did something and want me to pay extra to fix it. Safe to say I may not come back I just moved to this state and I may look for a good shop around here.

Scatter brained with no organization. Not sure how hard it is to know returning customers, their vehicles, and service history. Ive bought multiple vehicles in a row from here, always serviced here, and still there is less of a welcome than I get at the DMV. The entire service check-in experience is so disorganized, with people yelling from room to room trying to figure out what’s going on, they never know who you are or why you are there. Why do I have an appointment and they act surprised every time show up, no idea who I am, no idea what I want, and no idea what service my vehicle is due for. I ask “did you rotate my tires last time, because if not I’d like it this time” the response is “I have to check you in first” then never mentions anything else about it. Anytime I ask for a shuttle service, which they do provide and I appreciate, they still don’t know the morning of, I have to wait for 30-45 minutes sometimes for the guy to show up, and it’s a complete mess. There is no care about the customer, their time, or providing a quality service. The furniture and overall status of the waiting room is sub par. Provide some quality for your clients. Other service centers are leaps and bounds above. Always got service at the dealership for ease of records, but at this point I think it would be more difficult to get accurate records than it’s worth. I will begin shopping and servicing elsewhere I believe.