Marshall Motors Of Florence
Florence, KY
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Google Reviews
# Summary The dealership receives mixed reviews, with satisfied customers praising responsive sales staff, convenient service, and willingness to go above and beyond, while dissatisfied customers report issues with warranty support, service department inefficiency, and communication problems. Those with positive experiences highlight convenient vehicle delivery and personalized attention from sales and service teams, whereas those with negative experiences cite diagnostic limitations, appointment scheduling failures, and unmet warranty obligations.
I am very satisfied with the service I got. I live a little over an hour away, they provided me with the pictures I needed to see, and was able to get me the vehicle the same day. The vehicle was in excellent condition. I would highly recommend this dealership to anyone. I will definitely shop there for my next vehicle. Thanks to everyone that made this sale possible and the drivers who brought it, I appreciate you.
They always take care of me, going above and beyond. From ms Martin woo sold the car to the staff in the service department
Bought a car from them with a warranty yet they can't uphold their warranty because they have no way to diagnose it. What it boils down to is they sold me a gmc but have no clue how to fix a gmc. Wants me to take the car to their sister Dealership and refused to give me a replacement car until mine's fixed
Had an appointment went for a 30 minute recall on the backup camera, drove 45 mins to get there sit for 20 minutes and was told the recall had been stopped. Total lie went the next day to another dealership and was in and out in 30 mins. Lousy service department.
Just Purchased our Vehicle from Tina and Kyle the Manager they will go above and beyond to get you in a vehicle stop out and see Tina great salesperson
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