Franchise Dealer

Martin Bros. Chevrolet

Arcade, NY

3.7(96 Google reviews)

Brands

Chevrolet

Contact

613 W Main St, Arcade, NY 14009
(585) 496-7379martinbroschevrolet.com/

Google Reviews

# Summary The dealership receives consistent praise for outstanding customer service, transparent pricing, and accommodating staff who go above and beyond to assist customers with sales and service needs. However, one customer reported a frustrating experience involving a missed online appointment and claims that the service department was unable to fulfill a tire installation request.

Jared Pemberton2 years ago

I recently purchased a new car here and it was a great experience. Denny was excellent at explaining all the details to me and I found the service here fantastic. There were no hidden fees or extra expenses added on to my purchase. A truly great experience and I would recommend everyone looking to purchase a vehicle to go here.

Nikki B4 years ago

Amazing customer service!! These guys went out of their way to do estimates for my vehicle after it was stolen, including hiring out for the body damage estimates. My vehicle was a total loss, but, the ease of working with them was incredible. Don't let the negative reviews about a scratch off deter you.... marketing 101...read the fine print!

Deborah Bossa year ago

Just after Christmas while traveling what we thought would be THROUGH Arcade, we got a flat tire. Pulled into Martin Chevrolet and they were very accommodating, efficient, helpful and reasonable! Thank you so much for helping us and our 3 pups get safely back on the road!!

Jerry Parrent2 years ago

Zero stars!Terrible business. Set up an appointment online to get new tires. Picked out a set of tires, set appointment. Drove 40 min one way. When I get there they had no idea I was coming showed them the email confirmation, guy looks on computer and says yep see it here then tells me it should have never even went through in the first place. Not only did the guy tell me they didn't have the tires he says if they did they didn't have someone who could install them. WHAT? I heard Walmart installs tires and this is supposedly a Chevy dealership with a service department that can't install tires. WOW!! I wonder if they can change oil.

Jaclyn G8 months ago

Great dealership! Service department very competent and ALL the staff pleasant and accomodating.

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