Maserati Jacksonville
Jacksonville, FL
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# Summary The dealership consistently receives praise for exceptional customer service across both sales and service departments, with staff members like Scott, Angel, and Sam earning particular recognition for their professionalism, patience, and attentiveness to customer needs. Customers highlight the welcoming atmosphere, fair pricing, competitive maintenance costs, and the team's willingness to go above and beyond in explaining vehicle features and financing options.
I had an excellent experience purchasing my new vehicle thanks to Scott from Sales, Amanda from the Finance Department, and the entire Maserati team. From the very beginning, Scott was professional, attentive, patient, and genuinely helpful throughout the entire process. Scott made everything smooth, easy, and stress-free, always taking the time to answer my questions and keep me informed every step of the way. Amanda was also fantastic during the financing process very professional and incredibly helpful in explaining all the financing options and every part of the process with clarity and patience. Their customer service and professionalism truly exceeded my expectations. I’m extremely happy with my new vehicle and very grateful for all the support Scott provided to make this experience enjoyable and memorable. It was truly a pleasure working with him, and I highly recommend Scott and Amanda if you are looking for outstanding service at Maserati. Alexis A. Collazo
I recently moved from NYC to Jacksonville and knew it was time to purchase my first car ever. I shopped around everywhere and finally found my dream car (a white Mercedes-Benz GLC300) online at the Maserati Jacksonville dealership.The minute I walked in the door I felt at home. Not only is the dealership absolutely breathtaking (seriously I didn't want to leave), the staff immediately felt warm, kind, and totally down to earth. Fran at the front desk was absolutely fabulous, and Angel, my salesperson, was AMAZING. I never once felt pressured, only celebrated and respected by the entire team. Amanda and Juan were also incredible. Buying a car is a big deal, but buying your first car EVER is even more monumental and could have been the most stressful experience, but everyone at Maserati made me feel like a queen. I finally got to have my "red bow moment" and it was everything I imagined and more. I cannot recommend this place enough, especially Angel. If you're looking to purchase a luxury vehicle, please go see him. Thank me later!
Sam, my service advisor was phenomenal. He had great customer service skills and went above and beyond to make us feel welcome. He took time out of his busy day to go line by line over the service report and also went outside and showed us how to work all the cool features on our Maserati Levante Modena that we had no clue how to use or even existed. He is amazing and I highly recommend Sam to be your service advisor on your next visit. He will not disappoint.
My experiences with Maserati Jacksonville, Sales and Service, have been awesome. Their prices are surprisingly fair, and they provide excellent, first-rate customer service. Sam in Service is exemplary, and their maintenance pricing is extremely competitive. Sam was able to price-match a recent visit, which was fantastic, and the service team provided, via video, a first-hand account of every aspect of the full-vehicle inspection. From the general manager on down, everybody at Maserati Jacksonville do not hesitate to provide helpful support and positive feedback. Furthermore, I have purchased several vehicles from this organization and can say without hesitation that they reward loyalty. I highly recommend this dealership.
Scott and the whole staff are amazing. They worked nonstop to get me approved. Scott was so helpful and patient during the whole process. I highly recommend Maserari and make sure to ask for Scott. Thank you Scott and the whole team at Maserati.
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