Maserati of Kansas City

*******ZERO STARS******** My experience with Aristocrat Motors Maserati service center has been nothing short of frustrating, disappointing, and a complete waste of money. I brought my car in for diagnosis twice, clearly explaining the issue I was experiencing. Both times, they failed to diagnose the problem but still charged me a diagnostic fee! After wasting my time and money, I took my car to a small independent shop down the street, and guess what? They diagnosed the issue immediately and fixed it. So what exactly did I pay Aristocrat Motors for? (They suggested I get a $20000 engine. But the part cost me less than $80) To make matters worse, when I reached out to their service rep, Derek, to inquire about purchasing the part, he completely ignored my message. No response, no follow-up—just radio silence. I then sent another message demanding a refund for the bogus diagnostic charge, and again, no response so far. I am currently waiting to hear from them regarding an official Complaint I filed yesterday (I will update this review when and if I hear back from them withing a reasonable time frame). This dealership is the definition of terrible customer service—they take your money but don’t actually fix anything. I will never trust Aristocrat Motors again, and I strongly advise others to take their vehicles elsewhere unless you enjoy being ignored, overcharged, and given zero answers. Oh, and it appears only a certain group of people qualify to be given a loaner car when they drop off their car to be serviced. Save yourself the frustration—go anywhere else but here!

Thank you to Derrick at the service department. I appreciate the loaner car that you provided me and as well as picking my Maseriti up from my home. Derrick did a full inspection of my car. His team provided me great service. He was an absolute, honest person. He provided the link to see what service was needed for my car. He gave me a call as well to discuss my options. He went over the prices and explain everything to me thoroughly being super patient with me. I really appreciate everything that you and the guys have done for me at the Maserati dealership. Thank you for the great service respectfully Ms. White. You deserve 20 stars but unfortunately there’s only five stars today. I look forward to seeing you all in the spring to get these tires replaced all the way around this car. Thank you Thank you Thank you Derek two thumbs up on a superb job to your team at the Maserati dealership.

If I could give them zero star, I definitely would. This Maserati dealership is terrible. I’m so regret to bought a Maserati from them. The salesman manager (Joe) is so rude and does not know how to treat the customer. The service manager (Charles) is terrible. This dealership is the worse place that you can imagine. No respect & Zero customer service. Bad, Bad, Bad experience.

If I could give zero stars for this dealership, I would. Over 6 weeks ago I made an appointment for a test drive of a new Maserati Ghibli. I arrived on time and was told the salesman I had the appointment with was not available. After waiting patiently for over 30 minutes they found another salesman for the test drive. Although he was polite he was obviously in a hurry and did not spend any time with me after the test drive. I communicated with him via email about a new vehicle I was interested in that was in the current inventory. I was told it was out with a costumer as a loaner and I would be contacted when it was returned. I was never contacted. Maserati of Kansas City suggested that I order a new 2023 Maserati online. I asked how I would go about doing that and hoped that I would be invited back to the dealership to be walked through this process. I never heard back from them, again. When I went to Maserati of Kansas City for the test drive I had just left the gym and was wearing workout clothes, no makeup and a ponytail. I cant help but wonder if I did not "look the part" of their usual clientele. What they did not know and never bothered following up on is that I am/was a cash buyer. Luckily, I looked online for the exact features I wanted in my new car. I found the PERFECT new Maserati. Keep in mind that I had communicated with Maserati of Kansas city that I wanted red leather interior. They told me that there was nothing "on the ground" in the USA with my desired color. LIES! I drove to Maserati of Omaha with a cashiers check and left with the car I wanted in within 45 minutes! Maserati of Omaha treated me with respect and made it happen! Do not waste your time or money at Maserati of Kansas City.

Highly recommended***BIG shout out to Derek... good job, Sir : ) Things aren't always perfect, so thanks for always being on point!!