Maserati of Naperville

Worst experience ever, I honestly wish I could give 0 stars. They listed a BMW X7 on CarGurus with no pictures. I called and spoke with Mourad, who said he would send photos (never happened). Later that day, I stopped by in person. The same guy offered a test drive, went inside, came back, and suddenly said the car had been sent to BMW two hours earlier. Two days later I called again, spoke with Ulyses and Luca, and now they say the car is on the lot. I asked for pictures, the car looked clean in photos. I came in to test drive it, and in reality the car had dents on the trunk and large scratches, which apparently Ulyses “did not see.” That says a lot. I made an offer and asked for the cosmetic issues to be fixed. Instead of a clear answer, they said they would “see” after the car goes to the shop and they know their cost. A week later, I had to follow up myself. Ulyses tells me the car is still in the body shop and already sold. No call, no update, zero communication. Every person tells a different story, nothing lines up, and no one takes responsibility. Completely unprofessional and disorganized. Be aware, don’t get fooled by the brand name. The people working there lack basic communication skills and customer service.

Didn’t have the best experience at first. Just had Luca the sales manager reach out and offer to make it right. Appreciate that effort. I appreciate him calling and hopefully things work out in the end.

I bought a used Alfa Romeo Tonale online from Kansas City, and I couldn’t be happier with the experience. Ulysses was attentive, respectful, and diligent throughout the entire process. He followed up on all of my questions and concerns, and worked hard to get me a great deal. I highly recommend Ulysses and the team. So far, I absolutely love my new Alfa! 🎉

I had a great experience with product specialist Mounir. He was very honest. If there was something he didn’t know about the vehicle, he was open to learning and would search to find answers. This made sure that I was happy with and receiving everything I was expecting with the deal. Great experience and Mounir was very nice to work with.

We had a great experience working with Mahmood. He was professional, knowledgeable, and made the entire process smooth from start to finish. He answered all of our questions, kept us informed throughout the deal, and never made us feel pressured. Buying a Range Rover can be a big decision, and Mahmood made us feel confident and taken care of the entire time. Highly recommend working with him if you’re looking for excellent customer service and a seamless car buying experience. 5 stars!