Maserati of Puente Hills

Worst service ever! i rarely wrote a review but i think i need to write one to let the community or other customers aware and protect themselves from untruthful behaviour. I had experienced with the service department anthony leon, he stated things that i never acknowledge such as writing a statement that "customer decline the diagnosed "and afterwards,stating that i did not reach him back which i did ,been calling him everyday and leaving a voicemail and at last, i ended up visiting the dealership because he never called me back. I have proved on my phone dude so working as a service guy and stating a lie in writing is against law .You are violated consumer protection and exercise a fradulent misinterpretation.

I feel other potential customers of this dealership should know about my experience. I have a 2019 Quattroporte. I had my vehicle in to service with Anthony, my Service Advisor. Anthony was absolutely fabulous, with professional follow-up skills every step of the way. I REALLY like this dealership! Everyone was very nice and professional. They properly diagnosed and repaired my car. They kept it in the shop the whole time while it was undergoing repairs, not to sit outside baking in the sun. I was very impressed. Car was all washed and nice upon completion, and interior was QC'd for no soiling or anything like that. This dealership really cares! I put a set of their license plate frames on my car, and took off the Newport Beach dealerships frames. Did not care for Newport Beach dealership at all. I recommend Maserati of Puente Hills to any Maserati owner.

**update- changing to 1 star. Per below the car had already had something wrong it on day 1 which I had to take back for. Then within the first month of driving the service light came on, and it appears the dealership sold to me without the 45k mile service and even though they sold to me at 45,218 miles. Before changing this review to 1 star, I called a couple weeks ago on this issue and they said they’d get back to me by email. Crickets. Then I emailed Melvin 6 days ago on the issue, nothing. The reason this is such a big issue is that Maserati’s can be a couple thousand to service, and they marketed and sold the car as certified pre-owned with everything up to date on, 1 owner, etc. The car obviously should have had the 45k service completed as it was a lease turn in after 3 years; and it was like new. Very disappointed that they didn’t even get back to me on this. It’s not all about selling a car. Servicing the customer is just as, if not more important… The good: enjoyed working with Melvin and he was very professional. Would recommend him as a sales professional. Other good: I like the Maserati car. The bad: upon getting my car the gas tank was only half full. I’ve bought maybe 7 or 8 cars in my life and this is the first time I didn’t get a full tank of gas. The little things matter in service. Upon receiving the car it made weird noises from the front left all the way home. I had to call and bring it back the next day for them to fix it. The good- they fixed it quickly, and were efficient and apologized. Mixed experienced here, but after a couple days I’m happy with the car.

Hector was very helpful and had the car ready to go and pulled in front of the dealership for my test drive when I arrived. The purchase process was easy and low pressure.

CROOKS! They charged me for an inspection and completely lied about what was done during the inspection. I took my car in because the cabin fan stopped working. They said it was the Fan Blower Motor. On the invoice, it stated that the fuses were checked. I ended up checking the fuses myself and found the one for the fan had a burnt mark underneath. After swapping it with another one the fan turned on. See the video attached. Even more disturbing is the inspection video they provide with a mechanic stating the fan was the issue and the hood of the engine up. The blower motor is on the passenger side of the car underneath the glove box. I called to get a refund and the service manager Richard stated “the inspection cost was for other services as well”. He didn’t care that they completely lied and expected me to believe all the other claimed work was legitimate. Absolutely do not take your vehicle here. Would definitely not buy one either with this levels of deception.