Matick Buick GMC
Southfield, MI
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# Summary The dealership is widely praised for its sales service, knowledgeable staff, and smooth purchasing experience, with customers consistently highlighting professional and personalized interactions from initial contact through vehicle delivery. However, one customer reported significant frustration with service department delays, citing a two-week wait for an appointment and an extended parts shortage that left their vehicle inoperable for months.
MATICK Buick/GMC gave top notch sales service experience with the new Buick Enclave we bought! LOVE this powerful turbo engine with super quiet interior—rides like a Cadi- maybe better! LOVE our new ride. We value and appreciate the GM veh. options included…received honest professional and most of all personal experience we had with everyone we encountered from grill to bumper at Matick Buick GMC!!! They earned our business and our loyalty!
5 stars plus!! The team at Matick was amazing! From Lawrence helping me get all the information I needed & great pricing, he was great! If you're looking at a GMC I recommend Lawrence & the Matick team!! Randy the general sales manager along with Heidi in finance make the process of buying a truck quick, easy & enjoyable. Thanks!!
A superb experience from the first phone call and email to customer care rep Keri Snyder who was extremely friendly, knowledgeable and responsive in finding the vehicle I wanted. Katelyn got me the price I needed and handled all the paperwork quickly and professionally. Scott Harris handled the current lease turn in and delivery of the new vehicle, which was waiting outside, sparkling with a full tank of gas. Scott spent the necessary time with my wife and I to make sure we were comfortable with all the new tech. He also handled all the necessary preliminary paperwork remotely via text and email. I made 1 call, told them when I would be by to drop off the old and pick up the new and they were prepared, on time and super easy to deal with. I've been in and out of the car business myself for 20 years and I can't remember a better experience even when I was the salesman! Kudos to all involved from the ownership, management and trainers who put this group of people and this car buying process together. The 2026 GMC Terrain is an exceptional vehicle and Matick is an exceptional dealer! My highest reccommandation! Thank you!
It took me 2 weeks to get an appointment for the dealer to take a look to my vehicle. Once they inspect the vehicle it was found that a communication module is defective and there are no parts in stock to fix it. So I had to take my vehicle back until the part is in stock. But they warned me about the expectation on getting the part available will be really long. It could take more than a month and there is no estimated date yet. So even Im paying for the onstar service I will not have it for about 2-3 months since the failure and until the vehicle is hopefully fixed.
Lawrence provided an outstanding experience during our recent visit to the dealership. He prepared most of the paperwork before we even arrived, which made the entire process incredibly smooth and efficient. Everything was ready, well organized, and explained clearly. The whole experience felt seamless and respectful of our time. Lawrence was professional, attentive, and very easy to work with. We truly appreciated his effort to make the process simple and stress-free. Highly recommend working with him if you’re looking for a great car-buying experience.
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