Matthews Kia of Schenectady

Walked into Matthew’s Kia yesterday, looking for a vehicle after spending way too much time at Toyota and was greeted by smiling happy staff never had a grumpy person in My purview ~ Was helped very quickly by Eric Bryan and Billy and within an hour found the car I was hoping to. Came back today and bought the car. The staff was so efficient. They had most of the paperwork already done before I got there so it made the paperwork and go very quick. Couldn’t be happier with the staff at Matthews Kia in Schenectady and highly recommend if you’re looking for a good quality car you stop in and see them!

We recently purchased a 2026 Kia Sportage, and the entire experience was disappointing from start to finish. Here’s what happened: Misrepresentation of the vehicle’s origin Our sales rep, Mac, told us the vehicle was purchased directly from Kia. We later discovered this was false — it was brought in from another dealer. That kind of misrepresentation is unacceptable when buying a “new” car. Vehicle condition at delivery The car already had a scratch and more than 200 miles on it when we picked it up. While some mileage can be expected, over 200 miles on a “brand new” car raises red flags — especially when combined with a visible scratch. Kia Connect app issue The Kia Connect app did not work at all. When we asked Mac about it, instead of offering support or troubleshooting, he brushed us off and told us to “just call the 800 number.” That’s not customer service. Unprofessional follow-up When we followed up about why the car already had so many miles, Mac blamed us, saying we must have “remembered incorrectly.” Rather than acknowledging the concern or providing a solution, he deflected responsibility. Response to our complaint After raising these issues, Mac’s written response was defensive and dismissive. Instead of addressing the facts, he accused us of being wrong, claimed we were threatening him by escalating to Kia, and ended by wishing us “the best.” His message showed zero accountability and came across as unprofessional and condescending. We’ve purchased Kia before (a Niro), and that experience was transparent, helpful, and professional. This time was the complete opposite. The vehicle was not properly represented, concerns were dismissed, and the sales rep refused to take ownership. This experience has completely eroded our trust in both this dealership and the Kia brand. Based on this, we will not be purchasing another Kia in the future.

Bryan B was super helpful with my new car purchase. He was patient with me when I wasn’t sure which car I wanted to purchase. We spent the whole Saturday together and never rushed me to make a decision. He explained the hybrid cars to me and convinced me how to save money. He was very accommodating and would recommend him to others.

Thank you to all Kia staff and especially John Hover, our wonderful sales professional on June 20, 26. They all made the buying process seamless. All very courteous and professional. No complaints. We're very happy with our new 2026 hybrid Sportage SX-Prestige AWD. It's an amazing vehicle.

Huge shoutout to Bryan Boodhoo at Mathew’s Kia of Schenectady! I originally came in with my mind set on at one car due to my budget, but Bryan helped me get into a bigger vehicle with more features for less money than the smaller base version of the car I was considering. He was super helpful, not pushy and really made the whole process soo damn easy especially when I was prepared for it to be so stressful. I’m so happy with my new car. Definitely ask for Bryan if you’re shopping there he was wonderful. And Bryan if you see this I just want to thank you again for all your help!