Matthews Mitsubishi
Vestal, NY
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# Summary Sales staff members receive consistent praise for their honesty, transparency, and personalized service, with customers highlighting positive experiences and low-pressure interactions. However, the service department has received criticism regarding communication delays, organizational issues with parts orders, and inconsistent attention to vehicle specifications, though some customers report satisfaction with maintenance services.
We had Deion and loved all he was able to do to get a great price and the best car. We are in love with it. And he was able to get us low payment. He explained everything in detail. We had an overall awesome experience with Planet Pre-Owned and would buy a car there again as well as telling others
Had a great experience doing a test drive and talking with car salesman Deion. He was super nice and not pushy at all. Not only that but he even drives the same model Mitsubishi we were looking to buy. Proving that there are some great salesmen out there who are honest and transparent with their customers. To me that was a testament on the quality of Mitsubishi and the honesty of Matthews salesman. Deion was the kindest car salesman I have met. Even though we didn't buy the car he was very understanding and extremely kind.
Always have a great experience when I take my car to Matthew's. The service department keeps me informed every step of the way and they are fast and courteous. I recommend Matthew's Mitsubishi for all car maintenance needs.
After buying a new car and dealing with service department. 1st time dealing with service manager was horrible. Had to remind and call over and over. After a month of waiting for a part had to get Mitsubishi involved. Service manager forgot. Finally got part. Service department itself. Car was in for a warrantied part. Sevire itself even after asking did not take the exact specs to the actual vehicle and what they should be. I can go on. Just not worth it. Will never buy from ever again. service department Absolutely NOT RECOMENDED!!!
Liam Wagner is the most amazing person I have had the privilege to work with. If it wasn't for him I wouldn't have purchased my car there if I'm honest. I didn't care for the higher ups he was the only reason they had my business. Maybe the higher ups should take a lesson of his kindness and dedication to his job as a lesson and quit thinking they know best.He is the picture of what a person looks for in business especially when you signing something so important. I can't rave enough about how amazing this young man is, find out for yourself please go see him and have the most amazing experience of knowing someone cars for you as a person not just a check!!! I love my vehicle, glory be to God for him sending me Liam! Blessings all around ๐
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