Mazda De Boucherville

I recently leased a new 2026 CX-70. After the deal was signed and we were working through the registration and insurance, we ran into some issues that were difficult to resolve since I don't speak French and they required calling government offices that will not speak to you in English. I felt that I was given very little assistance with the process and offered no help navigating through a confusing process in a language I do not speak. That said, I understand this is not a core service for a dealership, so the actual reason for my low rating is how poorly I was treated for what amounted to a simple misunderstanding (or, maybe they just don't like anglophones). We had originally booked the appointment to pick up the car on Friday. Throughout that entire week I was in touch with Jade from the dealership and updating her on my progress. By Thursday of that week we managed to get the car registration issue fixed, leaving only the insurance outstanding. I had a call with Jade on Thursday evening explaining that the broker still needs to get back to me with quotes, and explicitly telling her that I'm not sure if it will be finalized by tomorrow, but that it was possible that it will be. She accepted that and the next morning she texted me asking me for an update. I told her I still haven't heard back from the broker and that I'm following up with him. She did not respond back or say anything about rescheduling the pick up appointment, which was scheduled for 3PM. Then, at around 3:30 PM, I get a call from the sales person (Michael). He stars the call in a friendly way, but then quickly pivots to include Jade on the call. Jade then emotionally starts accusing me of being disrespectful towards them because I did not let them know I won't be coming to pick up the car that day. I was extremely confused by this call because everyone should have been aware I'm still waiting on the insurance broker that was not responding to my messages. At no point did Jade follow up with a call or a text before the appointment to confirm if I'm coming that day or not, and the one time she did text me in the morning I responded that I'm still waiting on the broker. If she had explained how important it was for me to give them a clear answer, I would have been happy to reschedule the appointment. Instead, she (and Michael) thought it would be a great idea to call a customer after he signed a deal and berate him for what amounts to their own incompetence and lack of communication skills. As a customer, this experience left a very bad taste in my mouth. So, the following week I called Michael back and explained this to him. I told him that I've looked through all of our written communications and recalled what was discussed orally, and concluded that at no point did I not follow their own instructions or provided incorrect or misleading information to them. I felt like after accusing me of being disrespectful, I was owed an apology, and I asked him to ask Jade to offer it to me when I come to pick up the car. When I came to pick up the car, Jade was professional. But at no point did she bring the prior situation up, nor offer any apology for how she treated me. Furthermore, it became obvious this dealership has a deep disdain for me as a customer and they were making it personal. When we arrived to inspect the vehicle, it was dusty and there was a large bird poop stain on one of the windows - even though they claimed it was just cleaned. Michael then brought out a spray bottle and wiped it off, but it left a smudge anyway. Then on my way home I decided to play some music from my phone, and it sounded horrible. I had to go into the menu and find the equalizer to find out that the treble and bass were put all the way up to their highest setting, and I can't imagine this being the factory default. Needless to say, I will not be coming back to this dealership for any service or for any additional sales. I certainly will not be recommending them, either. I hope this is just one dealership and does not reflect on the Mazda brand in general.

A very pleasant experience by Mazda and Misagh! I received excellent consultation from Misagh, which led to a great deal. Also, thanks to Jade and Kevin for their help in finalizing the deal.

I had an excellent buying experience through and through. I flew to Montreal from Halifax to buy a gently used 22 Mach-e. The sales staff, financing and management team treated me extremely well. I felt very valued and appreciated. I will definitely consider buying another car here.

Thank you for the excellent service received at Mazda de Boucherville. Thank you to Kevin, Jade and a special thank you to Misagh for his exceptional assistance; he was there for me every step of the way. I could not have asked for a better team of individuals to guide me in this purchase. I strongly recommend this dealership as they have a wonderful team providing amazing and attentive service.

I recently bought a used SUV from Mazda de Boucherville and had a fantastic experience. My salesperson, Mathias, was extremely patient and professional throughout the process. He never rushed me, even during the test drive — which I was allowed to take on my own. I spent nearly an hour with the car, going over everything at my own pace before deciding to buy. About a week later, I noticed a small crack in the windshield. I reached out and they took care of it promptly without any hassle. The service remained professional even after the sale, which I really appreciated. I also got a good deal on my trade-in, making the whole experience even better. Highly recommend Mazda de Boucherville and ask for Mathias if you’re looking for a smooth, respectful, and stress-free car buying experience!