Mazda of Fort Walton Beach

We went to see a car on 5/25 that we were interested in, it was used Mazda 3, on the pictures you could see the car was dirty, but hoped that when we actually see it in person, it wasn't the case. The car did smell like cigarettes and has ashes on the back seat, spilled coffee stains and smelled like wet dog, plus all the floor mats weren't cleaned either. We did mention it and were told they can get it desmoked/ detailed prior to pick up and also the recall for the airbags fixed. The pick up day was going to be Saturday, since we live 2 hours away, and due to my husband's work schedule. My husband called multiple times to the sales person to see, when the recall will be done, also to make sure it had all weather mats and was desmoked. On Thursday we received a call from service department, who advised to bring the car in to fix the safety recall for the airbags, but the car was there. On Friday my husband did find out that the recall was done, but the car wasn't going to be desmoked because the detailing person, who does that was on vacation, but they will clean and wash the car. On Saturday, when we arrived the all weather mats weren't in the car, and there was a confusion, where they were and also that they might have to ship it to us, but ended up finally finding some. The car wasn't well detailed because the spilled coffee was still on the back seat, we did fill the wiper fluid up, since there was barely any in it. The cigarette smell wasn't as strong, but still present. Up on coming home we did clean the car out ourselves, also checked the car cabin air filter because according to the carfax it was replaced 05/06/2026, but wasn't, only the engine one was new. We purchased new cabin filter at O'Reilly's and it did remove quite a bit of the cigarette smell, but we will be using clobomb or ozone generator to get rid of the remaining smell. We have purchased new and used Mazda cars before and had far better experience in other dealerships than in this.

I had a 2024 Toyota Camry and absolutely loved it! The only challenge was that, with a family of four and a dog, it started to feel a bit too small. We began looking around and stopped by Mazda—where Marina was the best! She never pressured us like some salespeople do, and the entire experience from start to finish was amazing. We got a great deal, found the perfect family car, and now Mazda definitely has a loyal customer in us! Thank you soo much Marina and Mazda!

I had a wonderful experience working with Patrick at the Fort Walton Mazda location. I took a Lyft all the way from Pensacola to Fort Walton knowing I was going to walk away with the car my wife had asked earlier in the day about. Mind you this is after having a very stressful and painful time with other dealers more local to me to include Kia Autosport and Sandy Sansing Mazda in Pensacola. After a couple phone calls with the dealership, they were quick to apply multiple military discounts on top of the already applied customer cash and military rebate. I knew at that point I was walking out of there with a brand new 2026 CX90 3.3 Turbo Premium AWD. It was honestly one of the most pleasant experiences I have ever had with a dealership, and thats saying a lot considering what I mentioned previously. My wife and I had a bottom line number and they met me right where I wanted to be with additional military appreciation discounts applied! The only reason I am giving 4 stars is because once I got to the financing room, the financer I worked with talked a million miles a second and made the paperwork slightly harder to understand. Overall fantastic experience. Definitely ask for Patrick! He will take good care of you and actually treat you like a human being instead of vulnerable prey.

I had such a pleasant experience with Marina! She explained everything very clearly and never put me under pressure to buy! I loved working with her and I’m very happy with my purchase. She even went as far as putting a bow on my new car when I picked it up😊Mazda of FWB has been blessed with a wonderful employee!!

Service was great. I loved having the video to follow while they were doing the assessment. I also liked being able to approve the work at the same time. It says that you don't need an appointment for service calls but they fill up quickly. They will however make you the earliest appointment available. Loved being able to go into detail on what I needed done when I dropped the keys and car off on Sunday night. They accept cash and debit cards, no checks, 3% fee if using credit.