McCarthy Subaru of Lawrence

Michelle Martinson the service manager is AMAZING! I want to share how impressed we were with Michelle, the service manager at Subaru during my husband’s recent visit. From the moment he arrived, she went out of her way to make sure he felt comfortable and taken care of. Her kindness wasn’t just polite professionalism — it was genuine, attentive, and truly appreciated. She checked in regularly while he waited, kept him updated without being asked, and made sure he had everything he needed. It’s rare to find someone who balances efficiency with such sincere care, and she made what could have been a stressful experience feel easy and reassuring. Exceptional service like this deserves to be recognized. Subaru is lucky to have someone who treats customers with such respect and compassion. We’ll definitely be returning because of her outstanding dedication.

I had a great experience purchasing my Subaru Impreza RS from this dealership. The process was straightforward, transparent, and much easier than I expected for buying a vehicle remotely. From the start, they were professional, responsive, and willing to work with me on a clean out-the-door number without playing games or trying to add a bunch of unnecessary extras. Once everything was finalized, they helped coordinate delivery and brought the car to me, which made the whole process incredibly convenient. The vehicle showed up as expected, the paperwork was handled smoothly, and they made sure I had what I needed to get on the road. Buying a car can be stressful, but this was one of the better dealership experiences I’ve had. I appreciate the team making the process simple and respectful. I’d definitely recommend them to anyone looking for a Subaru or wanting a dealership experience that feels honest and low-pressure.

We recently bought a car and had the pleasure of working with Edward. He was professional, knowledgeable, and very easy to work with. He clearly explained every step of the process, presented all available options, and allowed us to make decisions without any pressure. His understanding and approachable manner made the experience stress-free. We highly recommend Edward and appreciate all of his help!

I normally only shop for Hondas, but I had such a positive experience at Subaru thanks to Jarell that I seriously considered buying a Subaru just because of how great he was to work with. I had come from another dealership where I felt a little rushed because they were close to closing time. When I went over to Subaru, even though they were also close to closing, he never once made me feel rushed or pressured. He took the time to talk with me, answer my questions, and genuinely make me feel comfortable throughout the process. What stood out the most was that he wasn’t pushy at all. He was friendly, patient, professional, and easy to talk to. Even though I ultimately decided not to purchase because the vehicle just wasn’t the right fit for me personally, the customer service I received was outstanding. A great salesperson can completely change the car-buying experience, and he definitely did that for me. I would absolutely recommend working with him if you’re shopping for a vehicle. Thank you Jarell

I paid for a repair based on a misdiagnosis. It took nearly 10 days for this repair to be completed, and it ended up being another issue all together. This second correct repair took another 3 days. 15 months later the original misdiagnosis part needed to be replaced again after minimal driving, based on a diagnosis from an independent auto repair shop. There is no way this part would go bad so quickly if it was indeed repaired with a good part. The only solution was to bring the car in for a “free diagnostic” and they would determine if it was the issue again. Why would I want another “diagnosis” when I already had a misdiagnosis? Even if they agreed the part needed to be repaired again, there would be numerous other issues “found” as well. Subaru of America won’t even help me recover anything from the deceptive practices of their associated dealer. Any customer recovery would be only a drop in the bucket compared to the money they rake in. I only asked for a partial reimbursement in good faith. I guess they don’t care about customer retention since they think they are the only game in town. I will only use independent auto repair shops from now on but for any recalls I recommend going to Olathe Subaru or even Lee’s Summit Subaru. It is well worth the drive.