Franchise Dealer

McCurley Mazda

Pasco, WA

4.7(880 Google reviews)

Brands

Mazda

Contact

1230 Autoplex Wy, Pasco, WA 99301
(509) 544-6230mccurleymazda.com/

Google Reviews

# Summary Sales staff members are consistently praised for their professionalism, knowledge, and personalized customer service, with multiple reviewers highlighting smooth purchasing experiences and staff who listened to their needs without being pushy. However, one customer reported significant issues with after-sales service, including a lengthy diagnostic period, incomplete repairs that failed to resolve the original transmission problem, and lack of follow-up communication regarding warranty obligations.

Cyrille Thompson4 months ago

Thank you so much Hunter S for helping me and my husband get our dream mom car! Very mature, easy smooth process! Hunter was very helpful and made us both feel included and made me have faith in dealerships again. We’re so excited for our new car! 100% recommend seeing Hunter if your looking for a new car and want someone that will listen to your needs and wants!

Leslie Magallanes4 months ago

For a first time buyer the experience I had with my parents and my salesgirl was amazing!! Raini did such an incredible job and made me fall in love with my new 2026 Mazda Cx-30. I didn’t think I was going home with a new car that day but I absolutely did all thanks to her and their finance manager Griffen. Raini wasn’t pushy, was super kind and funny and overall just an amazing person to be around. She made my car anxiety go away so quickly and it was love at first drive! Words can’t express how grateful I am. I absolutely recommend going to Raini for your first time or if you’re looking for something else, she will be your girl for sure! Thank you Raini and Griffen for everything you did for me! You guys are the best!! 🫶🏼

Michael Krous3 months ago

Had a fantastic experience buying our new CX-50 Hybrid here. Even though I don’t live in Pasco, the service I got from Robb, Raini, and Griffen was so much better than my local options that I didn't mind the trip. They’re knowledgeable, professional, and made the entire hand-off seamless. Highly recommend!

Billy Francisa year ago

Tommy was great at helping my wife and I out of a tough spot! We had some idea of what we wanted but wasn’t 100% and he made everything easy, painless and quick. Thank you Tommy for our starter family car!

Tania2 months ago

We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything was perfect and we were assured that the vehicle was even given a McCurley Certified 360 inspection. A week later, the car started having shifting issues; it was struggling to go into 2nd and 3rd gears and was making a sound under the hood. So, we brought it back and explained the issues, they told us McCurley Mazda did the initial inspections and to bring it over there. So, we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything but they thought it was the timing chain. We hasn't heard anything again for another week. So, we called and they said no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there, with no updates, except to call us out of the blue one day to let us know the guy working on it would be absent from work that day. So, about a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now, it is doing the same thing AGAIN, that we initially brought it in for. Jerking, struggling to go into 2nd and 3rd gears, there is a ticking under the hood, and the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we brought it in for, we shouldn't have any financial obligations, anyway. So, I submitted a contact form and when I didn't hear anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are, another week later and we still have not heard from anyone. To say we are livid is an understatement. Almost 14k for a car that has been giving us nothing but problems, and with an issue that points straight to transmission problems, at that. I believe our car was purposely kept through our warranty period and that they knew it was a transmission issue. As I said before, we shouldn't be obligated to any financial burden to repair this car, anyway, since we initially brought it in during the warranty period and the same problem we brought it in for is persisting. I almost want my 3k down-payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a bad 1-star review, but it seems our problem does does not matter, so here is the negative 1-star review. My suggestion is to go elsewhere if you are in the market for a vehicle.

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