McGovern Automotive Group

I have now purchased 7 vehicles from this group and I couldn’t be happier with the sales and service departments. My first experience with was Ferrari of Long Island with 3 vehicles, then South Shore Porsche with 2 and 2 with Little Silver Mercedes. They have all exceeded my expectations and my most recent service visit at Porsche was one to take note of. My Service advisor Julia went above and beyond and is just another reason for me to stick with this group.

Mr. McGovern, I'm sharing this letter publicly across social media so anyone considering a purchase or lease from McGovern Auto Group—especially Porsche South Shore—can learn the truth about my experience. This is about accountability, transparency, & warning other customers about the dangerous, exhausting, & unacceptable situation I’ve endured with my 2024 Porsche Cayenne. I'm writing to express my deep frustration & disappointment regarding the persistent mechanical & electronic issues with my Cayenne, which have made the vehicle dangerously unreliable & unfit for a premium brand. Since day one of the lease, the vehicle has exhibited repeated failures—critical dashboard errors, electrical malfunctions, infotainment crashes, warning lights, & worst of all, sudden acceleration failures while merging on highways. The engine revs but doesn't accelerate, leaving me & my family in life-threatening situations. These are not isolated issues. They’ve occurred repeatedly over several documented service visits. Each time, the response has been software resets, vague explanations, or outright dismissal. The car returns to me “fixed,” only to malfunction again in days. Under Mr. Alves’ leadership, the service department failed to provide meaningful diagnosis, offer Porsche engineering support, or communicate with basic professionalism. Calls went unreturned. Escalation requests ignored. I was told nothing was wrong—despite real symptoms creating real danger. The situation with my tires added another layer of frustration. I’ve experienced ongoing tire pressure loss & vibration at speed. Despite 7–8 formal requests to replace the tires under the protection plan I purchased, my concerns were ignored until I refused to leave the dealership. Only then were the front tires replaced—yet the underlying issue was never resolved, & the rear tires were completely disregarded. This level of negligence is inexcusable. Professionally, this unreliable vehicle has caused me to miss meetings & arrive late to appointments, damaging my reputation. Personally, I now live with constant anxiety about whether the car will fail on the road. My physician has linked the stress of this situation to rising blood pressure—meaning this issue has now become a matter of health. More painful than the mechanical failure has been the total lack of accountability from your team. After Mr. Alves disappeared without follow-up, I was contacted by Mr. Mitch Dick, who offered no meaningful solution other than returning to the same dealership that ignored my concerns. I’ve been met with deflection, silence, & indifference from people who are supposed to represent a luxury brand. I leased this vehicle expecting premium quality & dependable performance. What I’ve received is a flawed, unsafe product & zero professional support. I'm now formally requesting a full resolution: either a complete refund of my down payment, 15 months of lease payments, & tire/rim protection fees—or a replacement vehicle of equal or greater value, thoroughly inspected & free of defect. I'm not the only one watching this unfold. I was referred to Porsche South Shore by three close friends—loyal Porsche owners for years. After seeing how this has been handled, they’re now questioning whether to continue with your dealership or the brand at all. If your team can treat one customer this way, how many others have been quietly brushed aside? My family is now urging me to take legal action, & I am prepared to do so if ignored again. But I'm still hoping for a professional, fair outcome that spares us from litigation. This vehicle needs to be independently evaluated by qualified engineers—no more empty reassurances, no more superficial fixes. I urge you to intervene immediately & treat this matter with the seriousness it deserves—not just for my safety, but for the integrity of the McGovern Auto Group & the Porsche name. Vlad M

One of your guys drives recklessly in NH. Going 70+ in a 35. Driving in the opposite lane on corners. Go back to NY

Find better drivers. Monday March 4th at about 10:30am, one of your driver's decided to make an illegal u turn on Route 16 near the Sherborn Holliston line forcing me to slam on my brakes and almost hit him/her. You have cameras, fire them.

Myles at McGovern purchased my used Jeep I had posted on AutoTrader. At first I was skeptical it was a scam but did my due diligence. Not only was it legit but Myles and his team at the dealership made it so easy and quick for me to sell my Jeep. It was great because the last place I want to waste time at is a car dealership. Next time I will trust McGovern with the driveway pick up. Highly recommend.