McGovern Chrysler Jeep Dodge Ram of Acton
Acton, MA
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The dealership receives overwhelmingly positive feedback from most customers, who praise individual sales staff members like Kevin, Ben, and Jada for their professionalism, patience, and knowledgeable guidance through the purchasing process. However, one customer reported a serious negative experience involving an illegal sale without proper title documentation and alleged unprofessional conduct from management during a refund request, which prompted a state police investigation.
By far one of the most ahmazing, fantastic, dreams do come true moments. I gotta say; I would definitely come back again! 🙌🏽 Firstly, ima enjoy my car first. 😌😻 Miss Jada was the most reliable, and patient sales person I could have worked with through this transaction. Greatly appreciated! 10/10 service!
Kevin was personable, knowledgeable , and helpful throughout my shopping and buying experience . Although we were initially somewhat apart on the asking vs. offer amounts, he maintained a cordial contact until we finally agreed on a fair price at all. He went out of his way to keep in touch, never pressuring me, but letting me know offers were still appreciated. The closing was fast, including him coming in on his day off to ensure that the transfer went smoothly. A truly professional experience. And the car is terrific.
I had a fantastic experience working with Ben Harrzaguia at Acton CJDR while purchasing my new 2026 Dodge Ram 1500. From start to finish, Ben was professional, knowledgeable, and genuinely focused on making sure I found the right truck for my needs. He took the time to walk me through all the features, answered every question I had, and made the entire process smooth and stress-free. What really stood out was his honesty and patience—there was never any pressure, just great guidance and support. You can tell he truly cares about his customers and wants them to leave happy and confident in their purchase. If you’re looking for a new vehicle, especially a Ram truck, I highly recommend asking for Ben Harrzaguia at Acton CJDR. I’m absolutely loving my new 2026 Ram 1500 and couldn’t be happier with the experience. Thanks again, Ben!
Horrible experience at McGovern Chrysler Jeep in Acton. My experience was frustrating and disappointing to say the least. Buyer beware. Purchased a vehicle from sales associate Jada Ryan. Paid in full with cash. Turns out dealership did not have title in hand(illegal for a dealership to sell a car without the title). For an entire month I was told they were requesting a duplicate title as there was an issue with the original one(not disclosed to me at signing). After waiting a month, after getting a run around with no communication on their end, only after I would inquire to them would I get a response. I decided to cancel my purchase and requested a full refund immediately. I was met with severe attitude, unprofessionalism, hostility and ignorance from General Manager Jimmie Pritts and Sales Manager Austin LaFleur regarding my request. These leaders at this business are liars, extremely unprofessional and should be ashamed of themselves. I will never do business with them and will never recommend them either. I reported this to the state police licensing agent and they got involved immediately and are doing a full investigation into their fraud. Be careful at this dealership!
Kevin was amazing to work with! He looked over every detail of our trade in’ and made sure we got exactly what we wanted. We really appreciate that he checked in constantly and sent updates, as well as inspected the new vehicles meticulously. Super dedicated and amazing service!
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