McGrath Acura of Libertyville

I had a great experience at McGrath Acura in buying a pre-owned 2019 Acura MDX ASpec. My plan was to check out 3 MDXs that day, but I was most interested in the one at McGrath based on price and trim level. Mike in sales was friendly and enjoyable to work with during the test drive and working through the numbers. Specifically, I wanted the vehicle, but there were some cosmetic issues I wanted addressed. He and his manager Ryan worked out a deal with me which would fix those issues in house and kept me as a buyer. Additionally, Victor in finance was also very easy to work with and focused on what was important to me which is always nice when talking financing. Throughout the entire sales process, I didnt feel any pressure and overall was very glad I got to work with both Mike and Victor. This is my 2nd vehicle from McGrath, and this was an even better experience than my first time in 2019. I highly recommend Mike and Victor for a positive vehicle buying experience!

I'm usually not someone who writes reviews but felt the need to since I had such a great experience here. From the moment I walked in, I was greeted with a warm welcome and great energy from the entire team. The vibe at this dealership was friendly, professional, and made the whole process feel comfortable and stress-free from start to finish. I worked with Alec Olney, and he was outstanding to say the least - extremely professional, personable, and clearly very experienced. He had answers to every question I asked and made sure I felt confident and informed every step of the way. I never felt pressured, just supported. Overall, a truly great car-buying experience. I highly recommend both the dealership and the team if you're looking for a smooth, enjoyable process.

I Dropped off my brand new acura integra type S that i just purchased from them for undercoating. I was averaging around 29 mpg when i dropped it off, i wanted to break in the engine properly. They returned it to me averaging 13.2 mpg. Nick the Service manager said it was probably idling alot. THE CAR SHUTS OFF AUTOMATICALLY AT 20 MINUTES. Its a feature that acura knows or atleast should know. I had also declined the automatic car wash but was offered a hand wash that would not scratch my paint. Well they failed at that too. I was promised my car would be taken to a "high end body shop" for the scratches to be corrected. When I picked up my car I immediately noticed my windows were as dirty, if not more than when I dropped it off. There was also polish residue all over my paint. I asked if they ceramic coated my car again since polishing would remove the original ceramic coat and i was told yes. FYI I also had to remind them/tell them that polishing would remove the ceramic coat. I did not want the ceramic at the time of purchase however $2,500 was added to the sale price since they claim they coated it. If they applied the ceramic coat again My car should have been washed, clay bar, polished, wiped down to remove polish, wiped down a 2nd time with a surface prep to remove any remaining polish residue, ceramic coat applied, leveled(wiped again), then 1 last final buff/wipe. Thats alot of wiping so how could there be polish residue? Being that my windows were dirty along with my wheels i know My car was never washed before polishing which tells me they polished road grime and dirt into my paint. polish residue still on my paint tells me it was never ceramic coated like they said it was. This wasnt a professional job so I called their "high end body shop". I was told my vehicle was never there after giving my car info and liscense plate number that they searched. This is the place that libertyville acura told me my brand new vehicle was at for 1 full week. Since i do not trust this dealership with my car, the service writer steve said acura would reimburse me for having my car ceramic coated outside of acura. 2 years later and several unreturned messages i am still waiting... I had several other issues but these issues are my biggest complaints. After owning my vehicle now for 9,000 miles I know what it takes to go from 29 mpg down to 14 mpg. I uploaded a picture of that. Keep in mind its my vehicle and i make the payments. When i first originally dropped off my car for a simple undercoating, I wanted my engine to be broken in properly but this place not only took that away from me but they turned around and lied. In the picture you will see 150 mph will bring down the mpg to 13.7 yet they managed to bring it down to 13.2 so how fast were they driving? This dealership is the pure definition of scum.

My experience buying a car at McGrath Acura was truly exceptional. Working with Sonny was a breath of fresh air. From the moment I walked in, he was attentive, professional, and genuinely focused on my needs. He listened carefully to what I was looking for and always kept my wishes as his top priority throughout the entire process. Sonny made the car-buying experience smooth, transparent, and stress-free. I never felt pressured, and he took the time to answer all of my questions to ensure I was comfortable with my decision. His outstanding customer service and dedication to his customers are what set him apart. I highly recommend Sonny and the entire McGrath Acura team to anyone looking for a positive and enjoyable car-buying experience. Thank you for making the process such a great one!

Trent, Juan, and Chris delivered outstanding service to my daughter, reminiscent of the Red Carpet experience. While I usually find car dealerships to be a hassle, you all made the car-buying process incredibly straightforward, with no haggling necessary. As this was a milestone purchase for my daughter, I appreciated the ease with which it was handled. Your teamwork is genuinely impressive.