Mercedes-Benz De Boucherville 🇨🇦

Update* We were able to resolve the issue as well as had help and assistance for another issue that had come up with the vehicle. -------------------------- Bought a used 2021 Sprinter from this dealership about a month ago. Dealt with Dylan who was a pretty nice salesman. The vehicle was pretty dirty and one of my only requests was to have it detailed and I was promised that it would be, and that the cost to clean it was going to be $600, I was also told I would have nothing to worry about as I was purchasing from a Mercedes dealer. Their words. I couldn't buy the vehicle on the spot as the detailers needed 48 hour notice is what i was told. Living about 3 hours away we negotiated to have it delivered to my address. Upon arrival to my house the following week. I inspected the vehicle, nothing was cleaned. Hair, Grime and dirt as well as apple cores in the cup holder were still left behind. Before signing the papers I called the finance manager Daniel, to express my frustration, I was told to go ahead and sign the papers and that we will deal with the issue afterwards. I took photos and sent them to my salesperson, he handed them to his boss Christian Horth. I received a message back offering me $109.99 out of "good will" to cover the detailing. After several emails and having to find quotes to have the vehicle detailed we finally settled for $300 compensation which was still much under any quotes I have found. I still have yet to receive any compensation after 2 weeks of negotiating and frustration. I had traded in my vehicle with all additional items we had negotiated about. The least i would expect form a dealership is to follow up on their deal as I had followed through with mine.

This dealership is by far the best dealership I’ve ever went to. If I could have gave them 10 stars I would. All the employees are very friendly, kind, welcoming, pleasant to talk to and they with the environment of the place make you feel at home. When making a contract they are very detailed and go through every step with you slowly rather than fast like other dealerships. I would definitely recommend for anyone looking for a Mercedes or a car in general to come to this Mercedes you won’t be disappointed. You’ll definitely enjoy the car you’ll get or simply the interaction you’ll experience.

A few months ago, I had a bad car-buying experience, so I was understandably hesitent to try again. However, another car I was interested in was listed with Mercedes-Benz De Boucherville. I decided to give it another channce and called Thomas if the second time would be better experience. From the very beginning, Thomas was clear, transparent, and extremely propmt, which immideately put me at ease. The car was exactly as advertised, and when I arrived, it was clean, detialed, and ready to go. The entire transaction was smooth and hassle-free, with no surprises. What really stood out was the personal touch - Thomas remembered my kids and even sent us off with gifts for them, which was a very thoughtful gesture. Overall, the experience completely changed my prespective. A professional, efficient, and genuinely pleasant experience. I would confidently recomment Thomas at Mercedes-Benz De Boucherville.

UPDATE 1 (and 2) After almost ONE MONTH!!! from the date I purchased my brand new GLA 2025, the car broke down. Took it to the service department of MB-Boucherville. Pretty pleasant and nice people. Yet, they told me the problem was due to a system update that was supposed to be done before the delivery of the new vehicle! After almost 2 WEEKS from this incident, the exact same thing happened. So, I have to take it back to the dealership AGAIN! It is quite a bummer to experience this from a new vehicle within 2 months of the purchase. The only conclusion I could draw so far: Both Mercedes and the dealership are unreliable! AVOID at all costs. _____________________________ I got my first Mercedes Benz from here. I was happy with the attitude of the salesperson who worked with me yet not happy with the deal I got. I still believe there is a win-win game that dealers can play. But I speculate the didn’t want to go forward with that. Well too bad. I could bring in a lot of friends as future customers. The delivery was one step behind terrible. Why? because no accessories were offered, absolutely no training and no supplemental information. I was on my own. Usually dealerships offer a 1-hour QA meeting after a certain time you have the vehicle but I guess that was wishful thinking. This review is for sure not final as I need to go back in sometime for maintenance etc. So let’s see.

It wasn’t easy but I had a very good experience with Dylan, hes a very good salesman that went above and beyond to make things right. For short; the car was cosmetically damaged when bought and the damage was only found after the car was sold to me (there weren’t any delivery personnel that day so Dylan did his best to deliver the car to me with reduced personnel). I called Emily and the chief salesman and they were kind and understanding enough to see the fault and make things right; they fixed the car free of charge. All in all my best experience so far with any dealership. The car is fantastic and Emily and Dylan really did the best that they could to give the best service possible. I would recommend this dealership to anyone. Next time ill be the weird guy looking under and everywhere around the car before buying it. X)