Mercedes-Benz Kingston

After driving my car for almost 5,000 km since purchasing it at around 34,000 km, it’s now sitting at about 95,000 km — and I can honestly say I love it. I’ll admit that for a while I felt I may have paid a premium, especially with the Platinum extended warranty, service package, and having all maintenance completed through BMW. But this morning while driving, I realized how much I genuinely enjoy the car and the overall ownership experience. I think your team is doing a great job, and I truly hope this experience remains consistently positive for years to come.

I highly recommend the service department at MB Kingston. The level of service I’ve received was a level above anything I’ve seen. Very professional, courteous, and willing to work with my unusual situation. I purchased a used 2006 SLK 350 and had a pre safety done at a local garage. They discovered that the subframe had extensive corrosion and needed replacement. After an internet search, I found an article regarding warranty replacement for the same vehicle. I called the service department and Arika informed me that indeed it was still an active warranty issue (this is an almost 20 year old car!). She booked me in for an inspection and 2 days later, she informed me that it was covered. I’m an automotive teacher, and explained that I’d like to use the car as a class project to repair the other issues they’d found. The service team are going to replace the subframe and make it ready for transport back to the school. The students are very excited to work on the car and make it ready for the road again. Thank you again Mercedes-Benz Kingston for the fantastic service and your support of educational opportunities for the next generation of automotive technicians!

After a very disappointing, aborted sales experience with a large Mercedes dealer in La belle province I stopped in at Van Herpt Automotive in Kingston en route to Toronto. Van Herpt and Kingston were known quantities to me having previously lived in the Limestone City for 23 years. In fact, during that earlier period I purchased five MB vehicles from the Van Herpt family. On this occasion, my wife and I were introduced to Lucas Cassan a relatively newly-minted sales associate at the dealership. We explained what we were looking for (A well equipped 2026 GLE 450 Coupe) which Lucas was quick to point out was sitting on the front lot! Lucas listened carefully to our needs, and what we thought it would take to put a successful deal together. Working with his sales manager he helped negotiate the perfect vehicle at the right price with the needed after market added values. In essence Lucas, Paul Harari, sales manager and Lisa McAnce, business manager should be seconded to the aforementioned Quebec dealer to conduct a class on customer service, after-sales follow up and sales professionalism. I should add that in the two weeks following our delivery of the vehicle and our return to our home province in Atlantic Canada, we’ve heard from Lucas Cassan twice to enquire about our experience with our new GLE. Refreshingly solid follow up! If you’re researching a Mercedes Benz or Volvo product for sale or lease, pay a visit to Van Herpt Automotive in Kingston, it’s worth the drive.

Over the past three years, I’ve had consistently disappointing experiences with the service at this dealership. I want to be clear—this review is in no way a reflection of how much I love my Mercedes vehicle. The car itself has been exceptional, and I’ve had zero issues with it. This feedback is solely about the negative level of knowledge, professionalism, and customer service at this location. In 2023, I purchased a brand new vehicle from MB Kingston. This was a very meaningful purchase for me, as I had never owned a brand new car before. While the sales experience itself was somewhat underwhelming, I was excited and focused on the joy of finally owning a new vehicle. However, that excitement was quickly overshadowed. After picking up my car, I drove just a few kilometers to work. When I arrived, I noticed my rear license plate was hanging by a single screw. It was at that moment I also realized the plate had been drilled directly into the body of the car- no plate mount, just drilled directly in, and obviously the plate was not holding onto the body of the car as it was already falling off. Very little was done, no explanation, I was just told to drive it back over and they'll fix it. Also, the service is very expensive, and I haven't previously complained about the cost but I do expect some type of knowledge and professionalism for the price. Previously, I waited 2 months for a white paint pen in the past. No calls, no follow ups, just ignored. I have waited an hour over an agreed appt time to speak with the GM about purchasing warranty, and walked away because I really don't have the time to waste. My winter tires only lasted 2 winters. I thought this was absurd considering the make and price of tires, but I agreed last fall and purchased an entire new set at MB's recommendation. Throughout all the scheduled services, the last one being over $3k due to the purchase of another set of winter tires, I have only been able to secure a loaner car twice. One would think a company of luxury vehicles could offer something more. The current MB GM emailed me yesterday and said that I need to book a service two weeks ahead of time to try to get a loaner. No resolution, no care. And from past experience, the 2 weeks ahead booking does not guarantee a loaner. The loaner vehicle issue being only another negative aspect of the service as when I have dropped off my vehicle previously, I am usually greeted with a service person who obviously does not want to work there, yet she is still there. Yesterday, I called Ottawa MB and made an appt there for service instead, tired of the so called service in Kingston. Although the Ottawa reception was very nice to talk to, I found out I am not able to ever get a loaner from there for service because I purchased in Kingston, not Ottawa. So strange. While I continue to love my vehicle so very much and I know I am in the market to look for another vehicle, I will not ever again buy another Mercedes. I refuse to deal with people who do not care for your business.

February 10/29 We just purchased a Mercedes EQE 350 sedan from Mercedes-Benz Kingston, and on a scale of 1-10, we would give them a 20! Our sales representative, Dylan Preston, was exceptional. He was genuinely reserved with absolutely no pressure, making the entire process comfortable. Before we even left the showroom, he ensured we received excellent, comprehensive training on all the vehicle's technical features. The sales manager, Paul, was also fantastic. He was truly interested in making sure we were completely satisfied and happy with every detail before we drove away. We also can't forget Lisa, whose professional manner made the transition into ownership an absolute pleasure. If you are looking for a new vehicle and want a seamless, high-quality experience, we highly recommend this team!