Mercedes-Benz of Athens

Bought a car here a week ago: the purchase went smoothly. I called and immediately got a call back. The sales rep: Marjory Thompson was a great rep, she always conveyed my requests to management. Unfortunate the floor manager was very course and hard to work with, But eventually, we came to meet with the mind and I was able to buy the vehicle at a reasonable price. The rest of the process went very smoothly and all my expectations were meant. I would recommend this place, if there are minor adjustments with management? I would highly recommend this place and give it a five star. The dealership is clean and all the staff seems to be very attentive. Hope this helps. Overall, a great experience.

have never experienced a service department quite like this one. From start to finish, the level of professionalism, care, and attention to detail is truly exceptional. Derek and Sam, the service advisors, go above and beyond to ensure every customer fully understands the work that is being recommended. They take the time to walk through every detail of the service, explaining why each step is necessary, what to expect, and how it will benefit the vehicle in both the short and long term. What really sets them apart is their follow-through. After the work is completed, Derek and Sam patiently review everything again, answering any questions and making sure I feel completely confident about the service performed. This level of transparency and dedication is rare—most service departments simply hand over the keys, but here, I feel genuinely valued and informed. Additionally, the entire team in the service department creates an atmosphere of trust and professionalism. The scheduling process is smooth, wait times are minimized, and the communication is always clear and friendly. They truly make a potentially stressful process—car repairs and maintenance—feel straightforward and worry-free. In short, I can confidently say that this is the best service department I have ever encountered at any dealership. Derek and Sam are not just service advisors—they are educators, problem-solvers, and advocates for the customer. Every visit leaves me impressed and reassured that my vehicle is in the best possible hands. This level of service deserves recognition, and I highly recommend this dealership to anyone who values honesty, expertise, and outstanding customer care.

Wow!!! I'm still amazed by the incredible service I've received at Mercedes Benz of Athens over the past 13 years. Their team of professionals has consistently provided me with peace of mind and positive results.I attribute my car's longevity to MBOA's exceptional service, support, and maintenance. MBOA ensures me with reliable transportation while my car is being serviced. I really appreciate the extra service and convenience MBOA has extended to me by sending a driver to pick up my car from home, while leaving me with a beautiful MB courtesy car to drive until they bring my car back with a complimentary exterior wash and vacuum cleaned interior. I want to give a shout out to Chad Cower, my service advisor at MBOA. Chad is truly amazing. Not only is he a highly qualified professional and knowledgeable advisor with integrity. He has a strong spirit of excellence that aligns with MBOA. Chad is honest, patient, kindhearted, and caring. He truly cares about his clients. Chad has saved me a tremendous amount of money over the years by negotiating with my extended warranty company to assist me with some of the cost of a few repairs needed outside of my annual maintenance. Chad has the right temperament & professional experienced to deal with extended warranty claims. Thank you MBOA.Chad Cower Jeff Hinkley who was former service advisor) Glenn(my favorite driver) and all of the highest qualified MB technicians,engineers,pit crew,and customer service personnel for over 13 years of excellence working hard to keep my car running reliably safe and smoothly.

I took my Mercedes Benz SUV in for service on Wednesday, January 22, 2026. The experience was first class all the way. From the moment I entered the facility until I left (after my car was serviced), I was treated with extreme kindness and respect. Derek was exceptional. On a scale of 1 to 10, I rate him a 20. He was very, very helpful, respectful and knowledgeable. He went above and beyond. I'm very happy and pleased with the excellent service l received.

I just so happen to buy my car from a neighbor. I desperately needed one and he sold it to me for A LOT less than people assume. In other words, I don't live a Mercedes lifestyle. Because of that, I imagined my experience being a lot different than it was. I was so impressed. Kind, curteous, excellent customer service. If I could add a star, I would. Thank you so much for the experience. And shout out to Sam (I don't want to butcher his last name). He's a big reason my experience exceeded my expectations.