Mercedes-Benz of Baton Rouge

The sales process here, specifically with Jason Tarver, was EXCELLENT! Found a G580 in the spec we wanted. Spoke with Jason but also informed him we were in the middle of moving and it might be a bit before we make this happen. He was super understanding, reached out to see how the move was going and offered to be of assistance whenever we were ready. We reached back out and seriously, the entire process was so quick and smooth I wouldn't believe we were purchasing a vehicle if it weren't sitting in the garage. We're in Atlanta and Jason and the MBBR team took care of EVERYTHING. In the past two years we've bought 5 or 6 cars remotely and this truly was the only time it was completely 'hands-off' for us. We ended up buying an S580 a week later from a different dealer (sadly MBBR didn't have a spec near what we wanted) but that dealer made us realize just how far ABOVE and BEYOND MBBR went for us. They'll definitely be our first stop when we're ready for the new car smell again. Thank you Jason and team!

Great experience. Did everything online except for the signature. And when Louisiana modernizes its laws, I’ll be able to sign electronically, as well. Andrew was my sales person. Communicated with him exclusively by my preferred method of communication, text messages. Great experience all around.

My husband and I purchased a 2020 GLE on May 2, 2026. We traveled from the Jackson, MS Metro area after finding the exact color and features I wanted on the MBUSA website, which led us to Mercedes-Benz of Baton Rouge. Overall, the purchasing experience itself was pleasant. Our sales consultant, Andrew Yung, was very communicative and even recorded a video of the vehicle for us before we made the drive to Baton Rouge. We appreciated his effort and transparency throughout the sales process. Unfortunately, our experience after the purchase has been disappointing. On the drive home to Mississippi, I noticed a hard vibration noise when stopped at a light. After explaining it to my husband, he sat in the vehicle and confirmed the same issue. Since it was the weekend, we reached back out to MB of BR, and my husband took the vehicle to Mercedes-Benz of Jackson. The technician there immediately said it sounded like the vehicle needed new motor mounts. On May 5, I spoke with Sean McArdle, the Pre-Owned Sales Manager, who arranged for valet service to pick up the vehicle from Jackson and return it to Baton Rouge for inspection. Valet picked it up on 5/13. On 5/14, our Service Advisor, Andrew Laley, informed me that the motor mounts were “in good condition” and did not need replacement. The vehicle was returned to us on 5/18. That same day, my husband took the vehicle to a reputable auto repair shop that specializes in European cars and has been in business for over 45 years. Without any prompting or explanation from my husband, their technician put the vehicle in drive, listened, and immediately said it sounded like motor mounts. A full diagnostic was scheduled for 5/22. My husband took off work and paid for the diagnostic, which stated: “vehicle will require left and right engine mounts and transmission mount to remedy vibration.” We reached out again to Mr. Laley, who continues to say the noises at idle are “normal.” It is extremely frustrating that two independent shops—one being another Mercedes-Benz dealership—identified the same issue, yet the dealership we purchased from dismisses it entirely. It leaves us feeling either ignored or misled. My husband wants the repairs completed by MB of Baton Rouge, but at this point, I do not trust the service department. The excitement of our purchase has been overshadowed by this ongoing issue. If we return to Baton Rouge again, it may be to return the vehicle altogether.

Shawada gave me the best car buying experience I’ve ever had. I have literally walked out of dealerships because of the customer service but this experience was nothing short of amazing. It was quick, efficient and didn’t take up the whole day. The finance guy was amazing also. I can’t remember his name but he did a great job!

I had a great experience at this dealership! I have bought many vehicles and been to several dealerships through the years but the staff at Mercedes- Benz of Baton Rouge was very professional, pleasant and on point. The best part for me when dealing with a dealership is, have the deal done before arriving and not having to spend half the day going through the process. I'm the type of person who knows exactly what I want through research and a lot of online shopping. So, after deciding on the vehicle, I make the call and work out the details (numbers, of course) to avoid a lengthy process. and Trey salesman) and Michael( finance dept) made that happen. Upon arrival, Trey had the vehicle cleaned and ready for a test drive. Then afterwards, brought me over to Mike, who had all the paperwork ready! And outside of being knowledgeable and efficient, they were super nice guys! Also, the receptionist (Lisa) was extremely pleasant on the phone and very welcoming in person. Lastly, the process went smoothly and I was in and out in about 1:45 mins. Just how I like it!! Sincere thanks to Mercedes Benz of Baton Rouge!