Mercedes-Benz of Birmingham - Irondale Campus

I DROVE 250 MILES TO MERCEDES-BENZ OF BIRMINGHAM AND I’M SO GLAD I DID! My sales associate Jeff Campbell made buying my new car one of the easiest and most pleasant experiences I’ve ever had at a dealership. He had everything fully prepared before I even arrived, including all the numbers and paperwork details, which made the entire transaction smooth and stress-free. While everything was being finalized and the car was being detailed, the dealership was such a comfortable place to relax and enjoy the view. Jeff was easy-going, thorough, and genuinely personable throughout the entire process — I would highly recommend working with him and the rest of the team at Mercedes- Benz of Birmingham. THANK YOU JEFF!!

After some really bad experiences at my local Florida area Mercedes-Benz dealers, I decided to travel out of state to purchase my next Benz… and I sure am glad that I did! From about 10 minutes after I submitted my online inquiry, top notch h service was provided - I was contacted by Jeff Campbell who answered every question and made me comfortable purchasing a car out of state and his dealership was the right thing to do. He was detail oriented and made sure to address ALL of my questions and requests. Also had the pleasure of interacting with Mark Roberts and Massamba Mbao, who were also both superlative. I’d say my only disappointment was not receiving a response from Luke Elder, General Manager, when I reached out to him twice. Not a big deal though, as I purchased my S-Class when I flew up to Birmingham from Florida to test drive the car. Jeff even picked me up from the airport! Many, many thanks to Jeff Campbell and team. Perfect customer service, which is to be expected when doing business with a high end, luxury brand like Mercedes-Benz.

If you’re looking for a true professional who earns your business, ask for Aria Pira at Mercedes-Benz of Birmingham. I’ll be honest—working with me was no easy task. I was picky, indecisive, and changed my mind more than once. But through it all, Aria never showed frustration, never applied pressure, and never wavered in his commitment to helping me. He listened carefully, addressed every concern, and found thoughtful solutions to every hurdle I threw his way. At one point, I even canceled the deal. His response? Pure class: “No problem—I’ll keep working to find something that fits you. I want to earn your business.” And he meant it. When I finally decided—late in the day, around 5 PM—to move forward, Aria went above and beyond in a way that truly impressed me. Instead of asking me to make the nearly two-hour drive back, he personally delivered the vehicle to my home that same night. In bad weather, no less. He arrived around 9:30 PM and stayed until 11 PM, making sure I was completely comfortable with every feature of my new vehicle. That level of dedication, patience, and customer care is rare. Thank you, Aria, for your professionalism, persistence, and for treating me like more than just a sale. You’ve absolutely earned my respect—and my business.

I was in the market to replace a car for my daughter after her car was totaled by a friendly deer deciding to examine the underside of her car. After reaching out to a few dealers who had cars on lots - and even visiting one - only to realize the salesperson could not distinguish between a grey (although dark) and black GLC300, I decided to reach out to MBBHM, with from where we we bought a GLE 350 a little over a year ago. Did not start there because I did not want to drive 130 miles to check out the car and then get it later. Pleasantly was connected with Ty (Tynese Tippins) who provided information needed and would follow up when the car was ready. However, she did find me another vehicle that met our needs, but the price was higher. She advocated for me, the next day got my original salesperson, Ghali Bazzi on board, and even had the manager call up and follow up with me. All was done on the phone, the folks at Guardian were great, and online signatures worked well. Car was delivered this morning - clean as committed - and we are happy. And, I mean, they drove it down to me - thank you Lee. Thank you Ty - thank you Ghali - thank you MBBHM. Next time, first call.

For seven years I've been unhappy with my vehicle. I identify as a car girl. I've always loved them. So this has been a big deal to me. I've been paying a luxury car payment for 7 years with no luxury car. I've taken accountability for the why. I've changed, been patient and worked to better my situation. I've gotten that itch, as I often do. I researched for weeks. Spreadsheets. Screenshots. Asking advice. Listening. On November 30, yes, Iron Bowl day (lol) I went to test drive a Mercedes. Never drove one. I went in knowing what I could afford, all the package details, and had a couple picked out. I wasn't ready for the great experience that I had at Mercedes-Benz of Birmingham. I was really expecting snoody, rich folks. My past experiences with dealers were pushy salesmen, not perfect credit and negative equity. I immediately clicked with the salesman that I'd been chatting with over text (Brandon). It was like meeting an old friend for coffee. I was never ever uncomfortable or planning an escape. I was good on my current car. My credit was good. I wasn't there for hours on end. I'm OK with my car payment. It matches what I'm driving. I couldn't be happier. And I got my first choice. I'm happy to be part of a new car family and welcome Blue Belle to my fleet history 💙