Mercedes-Benz of Brooklyn - Mercedes Dealer

We purchased a Mercedes Sprinter (extended wheelbase) from this dealership, and the experience has been fundamentally inconsistent with the standards expected from the Mercedes-Benz brand. Our expectations are based on real experience, not assumptions. We have previously purchased three Mercedes vehicles from different dealerships, including Mercedes-Benz of White Plains and a dealership in a neighboring state, where the level of organization, communication, and follow-through met the brand’s reputation. At the time of purchase, the contract clearly stated that the vehicle would be delivered with two keys. However, only one key was provided. What followed was not a delay, but a pattern: for several months we were repeatedly given assurances that the second key had been ordered, located, or was pending delivery. None of these statements resulted in an actual outcome. We made multiple in-person visits, communicated directly with the assigned manager (Ilyas), completed requested forms, and complied with every instruction given to us. Despite this, the issue remains unresolved. There is no defined timeline, no ownership of the problem, and no evidence of effective internal coordination. In addition, based on our prior purchases, all required documentation — including financing paperwork and vehicle registration — was consistently delivered by mail within the expected timeframe. In this case, the vehicle registration has still not been received, and no one at the dealership is able to provide a clear explanation of its status. This is not an operational detail; it is a basic obligation tied directly to the completion of the transaction. During one of our visits, a personal item (headphones) was also taken from a table in the showroom within a short period of time while we were redirected by staff. While this incident is concerning on its own, it further reflects a lack of control over the customer environment. The central issue, however, is not a single mistake. It is the absence of accountability, the inability to close a transaction properly, and the repeated reliance on assurances without results. We are not first-time buyers and not difficult customers. We are clients who completed a significant purchase, including a substantial cash payment, and expected a professional standard consistent with the brand. Instead, we are left with unresolved contractual obligations, missing documentation, and ongoing lack of communication. Respect your time and expectations. There are dealerships that operate at the level the Mercedes-Benz brand represents — even if reaching them requires additional time. Based on this experience, we cannot recommend this dealership.

Thank you Jalen for the best experience! Usually, buying a car is very overwhelming but Jalen made this experience so easy and smooth. He took the time to show us all of the features on the vehicle and continues to follow up with me after the purchase, to see if I had any questions regarding the functions, which I really appreciate. I’m in love with my car!

Came in on Wednesday 9:30am after a overnight shift, John Akman was the sales agent assigned to me, I told him exactly what I wanted to do (just get numbers) if the numbers work with my budget I will come back today (Thursday) to get the car, we talk for about an hour discussed my options for the car I wanted, used GLB 250 only one with the price/spec I wanted and leasing options for a new car. No pressure, no push, no rush… friendly conversation with the acknowledgment from John that whenever I was ready to come back for the car, LOVE IT, this dude gets it! I texted him in the evening after sleeping on the idea of owning my 1st Benz and today I drove off to the sunset lol. Thanks John Sales Consultant, Alix Jones Sales Manager and Edison Rivas Financial Manager… I will see guys soon for the wife Benz🫱🏽‍🫲🏼

Been 2 weeks to the day since getting our car and we’re still on a high about it. Absolutely love the vehicle but the service itself was hands down the best sales encounter we’ve ever had. DaQwan was nothing but professional as well as knowledgeable. We got to explore different options to get a feel for what we wanted definitively and at no point did we feel pressured to buy or felt like we were getting the run around. Pictures included the first day we saw the car on the floor and the next morning it was in our possession, that should tell you how amazing DaQwan is at his job. He allowed us time to go home and think on it to decide if it was the right decision for us and we were back bright and early the next day to get the deal done. Also have to mention the finance director Damir who was also a pleasure to meet and discuss details with. Seems like a very straightforward, no BS bunch here and that’s always appreciated!

I had an excellent experience at Mercedes-Benz of Brooklyn, and I want to give special recognition to Alyssa Marquez. Alyssa was absolutely outstanding from start to finish. She was professional, patient, transparent, and genuinely worked hard to get us a great deal. There was no pressure at any point — just clear communication, honesty, and real effort to make everything work in our favor. She took the time to explain all the options, answered every question in detail, and made the entire leasing process smooth and stress-free. Thanks to her dedication, we ended up with an excellent deal that we are truly happy with. If you’re looking for someone who actually cares about the customer and goes the extra mile, Alyssa is the person to ask for. Highly recommend both her and Mercedes-Benz of Brooklyn!