Mercedes-Benz of Carlsbad

Good experience during purchase. After that you’re not important to them. Had a vehicle totaled and needed assistance. Had to call 10 times to try and teach my previous sales rep. Never heard from him even after VMs. Finally the manager assisted me. Now I have been trying to get a hold of finance for over a week and have left 3 VMs and it’s been crickets. No one ever answers, and front desk just re directs you to the sales rep or finance manager that you worked with, but they never answer. Assuming I will need the manager to assist me once again. Quick to take your money and very responsive when that is the case. I loved the vehicle as well. But yea don’t expect any help post-purchase. If i didn’t move out of state I would have physically gone there by now for assistance.

I recently purchased a Mercedes Sprinter with the help of Richard Storino, and the whole experience was excellent. There was zero pressure throughout the process, which I really appreciated. The pricing felt fair, everything was explained clearly, and I never felt rushed or pushed into anything. Richard made the entire process easy and comfortable. Definitely one of the best buying experiences I’ve had — highly recommend.

Had a fantastic experience with this location of Mercedes-Benz and I couldn’t be happier with the service I received. From the moment I walked in everything felt professional, welcoming and well organized. A special thank you to David Silvas who truly made the entire process smooth and comfortable. He was knowledgeable, patient and never made me feel pressure at any point. David took the time to answer all my questions throughly and made sure I felt confident in my decision. Buying a car can sometimes feel overwhelming but David made it enjoyable and stress free experience from start to finish. Highly recommend both this location of Mercedes Benz if you are looking for a vehicle!

After visiting seven Mercedes dealerships and being treated poorly, I finally went to Hoen Mercedes-Benz in Carlsbad—and it was a completely different experience. Moe greeted me with a warm smile, immediately helped me find my dream car, and patiently guided me through my first car-buying experience. He was knowledgeable, supportive, and made me feel like family. Even after my purchase, he checked in to make sure everything was perfect. I’ll be buying all my future cars from Hoen—especially from Moe! I’m so grateful for how quick, efficient, and smooth the process was so truly thank you Moe

Our family received excellent service from the Sales Team at Mercedes-Benz of Carlsbad. Michael Pearson was the lead contact, and could not have been more helpful or professional. From the initial sourcing of a vehicle to suit our needs, to the culmination of the purchase, he was efficient, attentive and always appropriate. His knowledge of the vehicle was exceptional. We are very impressed with the company. Thank you very much.