Mercedes-Benz of Charleston

I had an excellent experience working with Wes Rosenberg in the sales department at Mercedes-Benz of Charleston. From the moment I walked in, Wes was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all of my questions, explained every detail clearly, and made the entire process smooth and enjoyable. His attention to customer service and commitment to ensuring I was comfortable with my decision really stood out. The whole team at Mercedes-Benz of Charleston was welcoming, but Wes went above and beyond to make the experience exceptional. If you're looking for a new vehicle and want to work with someone honest, attentive, and professional, I highly recommend Wes Rosenberg. Thank you for making the car-buying experience such a positive one!

Without an appointment I stopped to see Bailey having heard he could educate me on my Mercedes GLC. My salesperson Valerie recognized me and joined us for a very helpful tutorial. Just knowing this “service” is available most anytime is so comforting. I needed to drive my new vehicle for a while before being able to absorb the many useful attributes available. Both employees were extremely knowledgeable and helpful.

Bought a GLS from them. They keep trying to get me to sign paperwork before i fully inspect the vehicle. And because i am out of state it would be much faster… only to find out vehicle leather seats were worn out. They did not do the full detail they said they would and left me with a filthy car. My car is supposed to be covered “bumper to bumper” and now i am already encountering lots problems with it. Took it to mercedes multiple times to fix alot of the problemsbut seems like things keep popping up. Customer service is negative 5 stars. They keep rushing and trying to get their money. The vehicle i got looks like its been sitting for 5 years in a jungle with all the dirt collecting up and when i brought it up to the sales man he said quote on quote “ If you want it to look brand new maybe look at buying a new car” overall avoid this place.

⭐️ One Star – Worst Car Purchase Ever I recently purchased a 2020 Mercedes A220 from Baker Mercedes of Charleston, and I truly regret it. This has been one of the worst experiences I’ve ever had with a car dealership. From the start, things felt rushed. My sales associate, Keith, was fast-talking and focused solely on the sale. The vehicle was not properly cleaned or detailed when I picked it up, and I was told the tires were in good condition yet just weeks after driving off the lot, I felt vibrations while driving. When I finally got a service appointment (after being ignored the first time I called), I was told the front tire tread was already dangerously low 3/32” in some spots. Despite this vehicle being sold as Certified Pre-Owned, it’s clear no real inspection was done. There’s a vibration in the brakes, worn-out seats, a damaged rubber door seal, and a broken roof flap. And now I’m being told none of this is covered under the CPO warranty. They even want to charge me for a diagnostic test on the brakes after I reported the issue within the first week. To make matters worse, I wasn’t offered any extended coverage for interior wear, and the cleaning they promised was never fully done. The car was still being cleaned when I came to pick it up after dropping it off, and it came back still unfinished. I haven’t even made my first car payment, and I’m already facing all these issues. I trusted this dealership because I believed a Mercedes-Benz dealer would provide peace of mind. Instead, I feel like I bought from a back-lot used car lot. Do yourself a favor and avoid Baker Mercedes of Charleston. They are selling vehicles that are not truly certified and do not stand by their claims or their customers. The only positive part to this experience was my service representative Ian. He was amazing very helpful and knowledgeable. Ian has an awesome personality he made sure my needs and concerns was his priority. He went above and beyond to do all that he could. Thanks Ian Final results: Baker Benz left me to take care of any of the issues with my vehicle the did fix the door torn door flap. but the recommended me buy two tires new front brakes no repairs or replacement seat totaling over $2400.00 for this supposed to be certified preowned vehicle that was sold with bad tire tires.

Im so sad to leave mercedes, but after my experience with valerie, I will have to go . I came Thursday with my car that I truly didn't want to give up. Valerie was Introduced to me by the service manager. At first she was assisting and picked out a certified pre-owned that I absolutely fell in love with. She told me to run the finances and sat we can get the car. My husband had a fraud alert on his account so it enabled ppl to run his credit. We tried calling her she would not answer. She would be short in texts. To the point my husband was frustrated and decided to go to another dealership. I originally purchased my car from New Rochelle mercedes in NY and I never had the experience that ive had this week. I dont know if it is a race thing, but it was absolutely horrible. The store manager is nice I just think he should teach Valerie the importance of customer service and i will be having a conversation with Mr. Baker he should know the type of employees working for him.