Mercedes-Benz of Daytona Beach

I have a sprinter van which lost all ability to drive. I was able to get the vehicle towed to the Mercedes-Benz dealership where I had some of the best customer service that I’ve ever had. I was starting the beginning of a very long travel day when the vehicle died. I was feeling very stressed being out of town, but was worked into the schedule, and put back onto the road with a repaired van a few short hours later. My service advisor, Metry Shallop, and the technician, Dominic, were great to work with and I made my experience as smooth as it could be!

If you’re looking for an enjoyable car buying experience this is definitely the right choice. Take as much time as you need, not rushed but they don’t keep you waiting either 🥰 it👍🏻😎

I had a mixed experience with Mercedes-Benz of Daytona Beach. Overall, I did receive a good deal initially, and I appreciated that part of the process. However, I was in communication with a salesperson named David Donals while I was still making my final decision, as I was being very careful and thoughtful about such a large purchase. During that time, I was going back and forth on pricing and was trying to ensure I was making the best financial decision for myself. After one final negotiation attempt, I ultimately hesitated and decided not to move forward at that moment. What was disappointing was that after this, all communication from David and the dealership stopped entirely, no responses to calls or messages. I understand that deals don’t always come together, but I would have expected a bit more professionalism and courtesy, especially from a dealership of this level. Even when a sale doesn’t happen, maintaining respectful communication leaves the door open for future business, and unfortunately that wasn’t my experience here. I hope they can improve in this area, as the initial pricing and process had potential, but the lack of follow-up left a negative impression.

I had an excellent experience with this dealership. I had to travel to get there. They were waiting for me. Everything was prepared and in order. My sales person., Belle, was very knowledgeable and went over the details of my vehicle. There was a small glitch in the paperwork that I discovered when I got home and everything was immediately corrected. I would do business here again and I highly recommend them.

We recently purchased a used vehicle, and the entire experience was absolutely perfect. DJ, our salesperson, was incredibly kind and patient as he helped us find the right car for our 16 year old. He took the time to answer all of our questions and made the process feel easy and stress free. We couldn’t be happier with our purchase and truly appreciate the level of care we received. Highly recommend them for your next car!