Mercedes-benz Of El Paso

2 months and NOTHING IS FIXED. Our sprinter van broke down (a new van- 10,000 miles on it) and we had it towed to Mercedes El Paso March 3rd. After back and forth with the mechanics and finally a letter with the Mercedes owner copied, they finally started troubleshooting in May. We picked up the van May 7th and the check engine light came back on right away, so we drove it back. They had it 2 more hours and said it was fixed- it is not fixed. Other side notes: We were told by many people to go to Midland, but we were headed west- at this point I would have much rather gone 10 hours out of the way to have a van that's not broken. The van has (or had) white leather interior. The driver's seat is dirty and oily, hoping I can get that cleaned off.

Just bought a 2026 Mercedes and couldn’t have done it without it Alan’s help. His customer service and mercedes knowledge was amazing! Definitely recommend going here and working with Alan! Had a great experience and great time working with Alan and everyone at the dealership.

I recently purchased a car with the help of Mr. Hector Pereira, and I cannot say enough positive things about my experience. From start to finish, Hector provided exceptional service that went far beyond my expectations. What truly stood out was his cultural competence and fluent bilingual communication, which made every question I had feel heard, respected, and clearly answered. He was incredibly detail-oriented, ensuring that all terms and conditions were thoroughly explained and carefully followed through. Anytime I had a question, his responses were prompt, clear, and reassuring. Hector showed genuine care, flexibility, and respect not only toward me but also toward my family. He went above and beyond in ways that are rare to find—whether it was taking the time to check in after we brought the car home, patiently answering follow-up questions, or even driving us to lunch while the car was being detailed. His professionalism, kindness, and commitment to outstanding customer service made this entire process smooth, stress-free, and truly enjoyable. Hector is an incredible asset to his team, and I would highly recommend him to anyone looking for an honest, knowledgeable, and caring car-buying experience!

This morning, my service advisor, Roger, provided excellent service. He was friendly and professional, and I appreciate having an employee who genuinely cares for his customers. I also liked the new video process you offer. However, I would like to suggest one improvement: the service advisor should be present while the customer reviews the video. If the report is positive, that's great, but if there are any issues, having the advisor available to answer questions immediately would be very helpful.

I purchased a vehicle with Mercedes Benz of El Paso and it was an amazing experience! I had the help of Alan who walked me through each step of the process of purchasing a vehicle online and having it shipped to me in a different state. Over all I would recommend the process to anyone looking for a vehicle to purchase, he was so professional and present throughout the whole process!!