Mercedes-Benz of Fairfield

My wife and I had a wonderful experience at Mercedes-Benz of Fairfield. Our salesman was Nick and the finance guy I believe was Pierce, great team. Nick was very friendly and accommodating and Pierce was great to work with as well. Top notch experience nothing like buying a car from any other dealership. Never did the experience seem predatory or aggressive, just enjoyable. I cannot say enough good things about them and how they treated my wife and I.

If I could give negative stars, I would. Mercedes-Benz of Fairfield somehow managed to turn the experience of leasing TWO EQS vehicles into a full-time stress hobby. One vehicle blew FOUR tires and had safety-related issues. The other decided that functioning was optional and shut itself down in the middle of a busy street before spending THREE MONTHS in the shop. Three. Months. And during that time? We were still expected to happily make lease payments while staring longingly at the empty space where our vehicle should have been. No comparable loaner. No meaningful urgency. Then there's the free charging that was supposedly included. Remember that? We certainly do. Mostly because we never got it. Every attempt to resolve it resulted in another explanation, another promise, another transfer, another excuse, and somehow still no solution. It was like watching a relay race where nobody actually crosses the finish line. The customer service experience can best be described as a scavenger hunt. Callbacks were mythical creatures. Updates were rare sightings. Accountability was apparently stored in a separate warehouse and backordered indefinitely. The truly impressive part is that Nicholas Donzelli purchased multiple vehicles from this dealership over the years. That's right. Loyal customer. Repeat business. Actual history with the dealership. Yet somehow the treatment we received felt less like valued customers and more like an inconvenience interrupting someone's lunch break. At this point, "7 On Your Side" has been notified because if this experience taught us anything, it's that reality is stranger than fiction. For a luxury brand, the service was anything but luxurious. We came for Mercedes-Benz. We got a master class in frustration, broken promises, and lowered expectations. If disappointment were a vehicle, Mercedes-Benz of Fairfield would lease it with confidence

I would like to discuss the wonderful service I received from Nick while purchasing a MB CLE Cabriolet. I became acquainted with Nick via a phone inquiry looking for a very specific color for a CLE Cabriolet. He was very knowledgeable and eager to help. He located the car I wanted in less than an hour and had it sent to the dealership the very next day. Nick was very professional and very patient as he described each function of the car and allowed a substantially long test drive. Deciding to purchase the car, Nick started on the paperwork, explaining each item to my satisfaction. While going through the paperwork, he arranged to have the car detailed, filled with gas and adorned with a giant white bow, which very much impressed my wife. The best part of the experience was Nick going through the financial offer! The offer was straightforward, all inclusive ( no hidden fees or charges) and more than fair. In fact, seldom have I smiled while receiving an offer from a dealership. I can honestly say I had a giant smile on my face as we went through the final price of the car. I would highly recommend Nick and Mercedes Benz of Fairfield if you want to have a great experience when you buy your next Mercedes Benz. Rob

This review is for their service department. I had a great experience working with Jenna Castleman at Mercedes‑Benz of Fairfield. She was professional, very responsive, and went above and beyond to help resolve a service issue that stemmed from a prior visit. Jenna took the time to understand the background, communicated clearly with the manager, and handled the back and forth for us. Her advocacy and follow‑through made the process smooth and fair. I truly appreciated her help and would gladly work with her again.

I recently stopped by Mercedes-Benz of Fairfield to get an understanding of what they have to offer, and I had a fantastic experience. Jessica was incredibly friendly, helpful, and clearly knowledgeable. It was evident she is very experienced, and she made the entire process easy and informative. Highly recommend working with her!