Mercedes-Benz of Hampton

The customer service was outstanding. The salesman (Mr. Alexander) and finance manager were patient and didn't make me feel pressured. I received a good deal on my trade in and I believe that rhe purchase price was fair. My only concern is that I may have spent a little too much on the warranty and maintenance plans. I'm a new Mercedes-Benz owner and this vehicle has pretty high mileage so I wanted to ensure that it was covered from all angles. Overall, I'm happy with my purchase. ***Updating my previous 5 star review. After owning this vehicle for only 4 days the check engine light came on. I took the it to back to the dealership and found out that the issue causing the light to stay on is not covered by the warranty and that I have to pay out of pocket to have it repaired. I believe that it was a known issue and that the light was reset prior to my purchasing the vehicle. The dealership offered to trade the Benz out for a Kia but didn't offer to cover the price of the repairs.

​I spent some time at the Mercedes dealership today, and I have to give credit to their team, and mainlyMr.Robert Williams. The level of professionalism and organization he brought to the table was unmatched. ​As someone who appreciates smooth operations and attention to detail, it was great to see a him handle everything seamlessly, from the front desk to the showroom floor. If you're looking for an elite, hassle-free experience, Mr. Robert Williams definitely deliver.

Experience was 5 Star! Robert Williams (sales) was responsive, informative and genuinely concerned with the customer experience! I can’t say enough about his attention to detail and any and all questions asked…hands on until I drove off with my new Mercedes!

Awesome Customer service My wife and I recently purchased a vehicle from Mr. Stephen Arrington at Mercedes-Benz of Hampton. He went about and beyond of what he needed to do for us. From reaching out to us, sending us live video text of cars, taking his time to explain everything and being honest up front. Not only would I recommend him and this dealership, but HIGHLY recommend him and the dealership. You will not be disappointed. Job well done.

I'm appreciative of my service advisor Ms. Otiz and her tech team. My vehicle is always handled with care and the visual (pics/video) explanations keep my mind at ease that I'm getting honest reviews and analyst. I highly recommend this shop and the teams under this shop.