Franchise Dealer

Mercedes-Benz of Mishawaka

Mishawaka, IN

3.6(85 Google reviews)

Brands

Mercedes-Benz

Contact

4004 Grape Rd, Mishawaka, IN 46545
(574) 254-7130gurleyleepmercedes.com/

Google Reviews

# Summary The dealership receives strong praise for its sales team, with customers highlighting exceptional experiences and professional service from specific salespeople who are knowledgeable, responsive, and genuinely invested in customer satisfaction. However, the service department has drawn criticism for inconsistent customer service quality, with some advisors perceived as disengaged and dismissive, though the parts department is noted as excellent.

Hubert Thomasa month ago

⭐⭐⭐⭐⭐ I recently purchased my dream vehicle, a 2026 Mercedes-AMG GLE 63 S, from Mercedes-Benz of Mishawaka, and I cannot say enough great things about the experience. A huge thank you to Cory Gibbons for making this milestone possible. From the very beginning, Cory was professional, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to answer all of my questions, kept me informed throughout the entire process, and made what can often be a stressful car-buying experience feel smooth and enjoyable. What stood out most was Cory's dedication to customer service. He never made me feel pressured, was always responsive, and went above and beyond to ensure everything was handled correctly. His attention to detail and commitment to making sure I was satisfied did not go unnoticed. Purchasing this AMG GLE 63 S was a personal goal of mine, and Cory played a major role in helping me achieve it. If you're looking for someone who is honest, professional, and truly cares about his customers, I highly recommend asking for Cory Gibbons at Mercedes-Benz of Mishawaka. Thank you again, Cory, for the outstanding service and for helping make this dream a reality!

Linda Filleya month ago

I would like to thank everyone at the dealership for making my purchase easy and stress free. However I would like to give a special thanks to the GM Scott Miller and the Sales Manager Scott Stephen for going above and beyond to meet my expectations and deliver financing that met my needs and my timeline as well as being available whenever I had any questions and also we’re flexible with my timeframe since I was purchasing from our of state. I have now purchased 4 Mercedes Benz from this dealership and although I could have bought in Phoenix, AZ I have received such great customer service that this is the ONLY dealership I would use. I highly recommend them!

Elijah Rumatchik4 months ago

I have tried multiple times to work with the service department at the Mishawaka location, but unfortunately my experiences have not been positive. Several service advisors seem disengaged, which makes the overall customer experience uncomfortable. In particular, Fred Foulks has consistently come across as dismissive and at times speaks in a manner that feels condescending as if it’s a big inconvenience for him when I bring my vehicle in for service or call with service related questions. Customer service should reflect the professionalism expected from a Mercedes-Benz dealership, but that hasn’t been my experience here.After giving this location several opportunities, I have decided that I will be taking my business to the Mercedes-Benz dealerships in Schererville or Kalamazoo going forward. I hope this feedback is taken constructively so that the customer service experience at this location can improve in the future. On a positive note the parts department and Ahmed Omar from sales are top notch.

Terry West4 months ago

Went into the mercedes-Benz dealership to purchase a car and was greeted with a very high (great) energy, MR.Will Sanders, He made it a Very pleasant experience, should be able to rate 10 stars, thank you again, sir.

Evelyn West4 months ago

I want to thank Will Sanders for an awesome experience on my first time buying Mercedes-Benz!!!!!!!!!! He was very kind and pleasant and had an awesome energy. I recommend if you’re going to buy a Mercedes to see Will Sanders for sure. Was very knowledgeable and helpful in all the questions I asked. Thanks again, Evelyn West

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