Mercedes-Benz of Northern Arizona

I had a wonderful experience purchasing a vehicle from the team at Mercedes-Benz in Flagstaff and wanted to especially recognize Nichole Hudson for her exceptional customer service. I had been searching for a Range Rover LR4 for quite some time, as they can be very difficult to find. When I saw a used one available in Flagstaff, I called the dealership from my home in Surprise, Arizona. Nichole was incredibly helpful from the very beginning. She understood that I was driving from far away and took the extra step to personally go out to the vehicle, start it up, and send me several videos from her phone so I could get a better idea of its condition before making the trip. Throughout the process she patiently answered all of my questions, always responding quickly and with great professionalism. When we arrived for the test drive, we discovered the vehicle needed an alternator. Nichole and the manager were very fair and willing to work with us on the price so that the cost of the repair was accounted for. What I appreciated most was that there was absolutely no pressure. They even encouraged us to go to dinner and take some time to think everything over before finalizing the purchase. The entire buying process ended up taking only about an hour and a half, and everyone we interacted with was kind, understanding, and professional. It was one of the most pleasant car-buying experiences I’ve had. Thank you, Nichole, and the team for making the experience so smooth and positive! — Stephanie Seipel Surprise, Arizona

Such an amazing experience with possibly the best dealership I’ve ever communicated with in my entire life. Everything from start to finish was just so honest and pleasant. I never had to worry about negotiating or being defensive. These are true lovers of cars and people. This was apparent from the first second working with them. I just got my mom a brand new GLE 450 hybrid that they ordered for me and they took in my trade Lexus hybrid without any question and at a fantastic value. They brought the car directly to my mom‘s house to surprise her and picked up the other car to take it back as the trade. We live in Los Angeles, but will always work with Mercedes-Benz of modern Arizona.

Amazing experience working with this Dealership location! I purchased a pre-owned Sprinter Revel Winnebago Van with Wes Goode as my salesman, and he was fantastic—communicative, knowledgeable, and resourceful throughout the entire process. Lane, the financial manager, was also a pleasure to work with. I really appreciated receiving a warranty on a pre-owned vehicle, especially since it had a few past issues. I was also introduced to Nicole Hudson, which made a huge difference. There’s definitely a learning curve with such a multifaceted vehicle. She was incredibly helpful in explaining functionality, recommending great places to explore, and connecting us with social media groups for community support and maintenance tips. Whenever my vehicle needs servicing, I always bring it here. The staff is consistently friendly, welcoming, and genuinely makes you feel respected and valued as a customer. Recently, I experienced a turbo sensor issue. Even though it had previously been repaired by the former owner, the team graciously stepped in and covered the cost. That meant a lot to us, given the vehicle’s history. They went above and beyond—not only fixing the sensor, but also replacing the seal and installing new screws to ensure everything was properly secured. A special thank you to David and the entire service team for their care and attention to detail—the van is running great! This team truly excels in both sales and service. I highly recommend this dealership location to anyone and they’ve earned lifelong customer by us!

Sold us our Highlander. It was in immaculate shape and has been a great car for a year and a half now. After we settled on the price and signed all the paperwork they were doing their final check on the vehicle and decided the tires were too worn (I had been satisfied with them) and put $1500 worth of brand new high quality tires on the car for free for us. The whole experience was straightforward, easy, and pleasant.

The best experience purchasing a vehicle. Lapis is the new owner of Mercedes-Benz of Northern Arizona and the customer service is definitely their priority. We described our needs and we first test drove a 2026 GLE 450 with Kyle Cramer, sales consultant . When we came back to the Dealership. Andy Davis, the Pre-Owned Manager, personally met my wife and I asked if he could assist us in the purchase of a used car. (We had spoken on the phone earlier in the morning.) We explained what we were looking for and he informed us he had some used vehicles that would meet our expectations. We test drove the vehicles he recommended and were very impressed with one of the vehicles and decided on purchasing it. Lane Jackson, the Finance Manager, and Anna Litovskaya, General Manager, went “beyond the call of duty” to acquire a better interest rate than what I was approved for from my bank. David Ventura from service was great and answered my questions regarding settings on my vehicle. Excellent customer service! We were treated with respect and there was not any pressure sales like we have usually experienced when purchasing a new vehicle. I highly recommend this dealership! They have earned a lifelong customer because their genuine interest in providing the best experience and customer service when purchasing a new car.