Mercedes-Benz of Pompano

This was truly the best car leasing experience I have had, and I have been leasing vehicles for over 15 years. Steven Rahal was absolutely outstanding throughout the entire process. He was incredibly knowledgeable, patient, kind, and respectful, and he made everything feel seamless and stress-free. He took the time to answer all my questions and ensured I felt comfortable with every step of the process. Steven provided exceptional customer service, and I would highly recommend him to anyone looking to purchase or lease a vehicle. An overall fantastic experience. Thank you Mercedes Benz of Pompano Beach, Steven and the entire team!!

My experience was bifurcated, with management being very good, but the front line (salespeople) being extremely poor. The sales person knew absolutely nothing about the car that I ended up buying, every question I asked (especially with regards to the technology of the sophisticated Mercedes SL-43) he answered, but it was the wrong answer. When I asked if this car had the digital lights show when turned on or the hand gesture feature he answered resoundingly "no". I have infinite amount of respect for people who honestly say "I'm not sure, but I can check" versus making it up as they go along. When I asked about some buttons in the glove box, his answer was that it wasn't part of the car, but it was something the previous owner had installed after market and more than likely a "radar detector". The real answer (that I got from a sales person at a different Mercedes dealership:", was that it was in fact a valet lock for the trunk. I don't think that will get me out of a speeding ticket. But the worst part had to do with the date for my Mercedes certified pre-owned start date. He and the finance manager both used the date off of the Carfax, which didn't seem right to be. They swore up and down and answered in an almost condescending way that basically they see this all the time and it was a bit too complex for someone "not in the business". When I said please sign something that verified the date they refused (which again made me suspicious). Turns out I was right to be suspicious because after I had purchased the car when I was having problem loading the digital apps in the car, I pressed the button in the car and asked the Mercedes Me person (who I thought did a great job and went above and beyond). It turns about the carfax date was incorrect by almost a year and if I hadn't checked I would never have known that my warranty was almost a year shorter then what they had promised. When I called the sales person to get clarification, he immediately turned defensive and asked "why did I call Mercedes and check up on what he had said". The reason, because they weren't telling the truth. Both the finance manager and sales person, whom I asked 3 or 4 times to verify this information and who insisted they were right, were in fact wrong. Here comes the good part of it, the sales managers. When I finally got through to them (because the sales person never followed up), within 3 minutes, checked the Mercedes database, and saw that my information was correct and that my warranty was 8 months shorter then what had been promised. The sales manager made a good faith effort to try and make it right, but had no power to increase the warranty period. But he did admit that the sales person and finance person should not rely on Carfax for their information on warranty. And then to boot, when I saw my registration they had the wrong color of my car (white, not grey). The sales manager got that corrected in a few hours. Lastly, when I went to sign the deal and the price was broken out, I see that they had in the price almost $2,000 in add ons (dent insurance and some sort of paint coat). I said I didn't want those and they said I had to take them. When I finally said I would walk, because I hadn't signed the final paperwork, the sales manager came in and removed them. Bottom line, I like the car, the sales management and Mercedes Me support people were excellent....the entire sales experience left a bad taste in my mouth and when I go to purchase another Mercedes (I own two now), the odds of me returning to Pompano Mercedes is very slim.

The service department is amazing. Bradley helped with the service. He is a great communicator. They provided a great loaner. All the work came out perfectly. The car was clean when I arrived. Highly recommend!

Best dealership I’ve ever been to my service man Frank was very understanding. The manager went all out of his way to make sure that my under warranty situation was handled properly and they returned the car at the appropriate time. I was going out of town and they handled everything 👍🏼 Thank you so much Mercedes-Benz of Pompano ‼️

I had a great experience with Mercedes-Benz Pompano Beach. The team truly helped me through the entire process of getting my car and they made everything feel easy and stress-free. They were patient, professional, and took the time to explain all my options without pressure. I felt supported from start to finish, and I absolutely love my car. Thank you for the excellent customer service! 💙