Mercedes-Benz Of Princeton

Nick Sperazza was instrumental In finding me the exact model of the vehicle I wanted And very expeditiously helped me with every aspect of this purchase. As someone who has been buying Mercedes for a long time, this is the first experience I have had with Mercedes-Benz of Princeton. I regret that I never purchased a Mercedes from the dealership before having dealt with Ray Catena Mercedes-Benz in Edison where I felt as if I was a number despite buying a very high-end AMG model. The personalized customer service that Nicholas Sperazza provided, reflects the general MO of this privately owned dealership and, in this day and age where Service is no longer as quality as it used to be, Mercedes-Benz Princeton goes above and beyond With its focus on customer service with a wonderful customer experience. This is the first time where I was offered a trade-in value of my previous Mercedes that was above two other independent valuations And working with Ian regarding the trade in Was seamless as well. Based on this overall experience, we will be using Mercedes-Benz Princeton from now on for future purchases. Thank you so much for everything!

I needed to have my car serviced so I made an appointment with Mercedes-Benz of Princeton and informed them that I would either need an Uber to my job or a loaner. I arrived at my appointment time and waited a few minutes for my advisor, Nicholas. Nicholas was awesome - very welcoming, warm and personable and really good at his job. I informed him of a couple of other issues I was having other than needing the routine service and he made sure they were addressed. I also informed him of the time I needed to be picked up that afternoon and he arranged that perfectly. The “shuttle” driver was also very friendly and drove with care. She dropped me off and picked me up without a problem. I was very pleased overall with my experience and will be sure to use Mercedes-Benz of Princeton again in the future.

I had a very disappointing experience with the service department at Mercedes-Benz of Princeton. My vehicle was at the dealership for approximately 2.5 days for what should have been a straightforward tire replacement through insurance. Throughout the process, I was repeatedly told by my service advisor, Tam Edmondson, that the delay was due to waiting on the insurance company and that all required information had already been submitted. However, after personally calling my insurance company, I was informed that they had not received the required documentation or photos from the dealership. Only after I requested to speak with management and expressed concerns about the situation were the requested photos finally submitted, and my claim was approved almost immediately. This caused unnecessary delays and inconvenience, and it became clear that the issue was not the insurance company but a failure in communication and handling of the claim process. I was also disappointed by the professionalism throughout the interaction. My husband was told not to call and was instructed to communicate only by text message in a dismissive manner. Communication overall felt poor and reactive rather than proactive. Additionally, I was told the vehicle would be cleaned before pickup, but the car was returned dirty. I have photos documenting the condition of the vehicle when I picked it up. Most concerning was that when I raised these concerns with management, the experience was minimized and defended rather than addressed constructively. I expect significantly better communication, transparency, and customer service from a luxury dealership.

2014 Dale Cook @ Princeton Mercedes and the most amazing car buying experience. 2017. Dale Cook @ Princeton Mercedes and again the most amazing car buying experience. This time even better because we were repeat customers who got to know Dale over the years. Switched it up and transitioned to BMW and it was a fun ride. Fast forward to 2026. Dale Cook STILL @ Princeton Mercedes and officially the most amazing car buying experience. He helped us choose options and ordered the exact car we wanted. He is the Mercedes Man. Thank you Dale Cook.

Had a really good experience at MB Princeton recently. Nick Sperrazza, the sales and leasing agent was very helpful and spent more than adequate time taking us through the various options through the day, was highly trustworthy, and transparent. Made the whole experience pleasant. Really top service. Robert Lisi, a Certified MB Brand Master had phenomenal knowledge of the vehicle and all of it's toys. He gave us really handle explanation on how to operate the vehicle and set it up to our preferences. Follow up support was great! Overall the dealership was wonderful, felt like everyone was friendly and made the whole purchase seamless. Will definitely be coming back here for future services and cars!