Mercedes-Benz of San Diego

Mercedes Benz in San Diego made leasing my vehicle such a great experience!! After explaining to them what a hard time I had at another dealership they worked with me quickly to get exactly the deal I was looking for and made the process EXTREMELY easy. I don’t live in San Diego so I did everything online and within a few hours they had my dream car delivered to my home address. Their customer service is great and they actually want to help you find a car for a good price unlike most dealerships. I definitely recommend!!

I would never have thought I would be giving a five-star review to the service department at a dealership, but I'm happy to do so for this one. The short version is...I recently took my E450 coupe in for an A/C issue and it took about two weeks for them to diagnose and repair the issue. The car is under factory warranty, the needed repairs were made, and I was provided a nice loaner while mine was in the shop. After picking up my car, I received a survey from MBSD. I gave them an average rating for my experience based the unexpected length of time it took and lack of timely updates. The following day, I received a call from Elvira Michel regarding my survey. We had a great conversation. I explained that I wasn't upset, just wanted to give honest feedback related to this particular visit. I had purchased the car there and had a great experience with the dealership then. She explained that there was a major shortage of technicians during that time, apologized for lack of updates, explained what she has done to correct it going forward, covered the $19.95 service fee for the loaner, and even sent me an Amazon gift certificate. In this day and age, I feel that customer service is a thing of the past. Well, that is definitely not the case at MB San Diego. I wasn't an upset customer, just gave some honest feedback which was clearly taken very seriously. They are absolutely deserving of this five-star review.

My 4th please with Mercedes and as always super smooth! Paz worked with me as a busy working single mom to get me offers and options via email, call and text so when I was ready to come down I was able to get thru the process quick and efficient. It's always a treat to say hi to the whole team and know I'm getting the best deal and fun visit to see the newest.

Had a very positive experience at Mercedes-Benz of San Diego. Was shopping for a pre-owned car and they had the car I was looking for. Other dealerships were not very honest or transparent about the process and the pricing. Paulo did a great job for us. He was honest and didn't play any games. He was professional and treated me with respect. The car was in great shape and was properly inspected, cleaned up, and made ready for sale. They also didn't require any add-ons which would have added more to the price of the vehicle. I was happy to find the car in such great condition and they made the process smooth and easy. Will be happy to recommend them to anyone looking for a car, and hope to work with them again. Thanks!

Had a great experience with Mercedes-Benz San Diego. Nick in sales was outstanding—super efficient, professional, and made the whole process smooth and quick. Drove off in my AMG 63 the same day. Highly recommend—thanks again, Nick!