Mercedes-Benz of San Francisco

My initial online inquiry was addressed immediately. Lauren then contacted me by phone annd answered all my questions about the vehicle. I drove 66 miles to check it out. Lauren was very generous with her time and her knowledge about EV technology eased my anxiety since this was my first EV. She provided in-vehicle training which was super helpful. Lauren was very professional, kind and knowledgeable. The finance part of the purchase was also the best. Wais translated many pages of finance jargon into understandable terms. I left feeling very confident and pleased with the choices I made.

I had a great experience purchasing my car from Mercedes-Benz of San Francisco. Taylor ans Constance were very helpful, professional, and made the whole process smooth and easy. The car itself is amazing and I’m really enjoying it so far. There is a small issue with the blind spot sensor that I noticed after purchase, but the team has been responsive and scheduled me in right away to get it checked. Overall, I appreciate their customer service and look forward to getting everything fully sorted.

I brought my AMG to Mercedes-Benz San Francisco for a basic inspection and an acquisition quote before listing it for sale. After being told over the phone to drop it off before 5 PM, the arrival experience was incredibly disappointing. The service staff were pretentious and dismissive, claiming they couldn't help without an appointment. After tracking down Sales Manager Kevin—and pushing back on the miscommunication, they finally agreed to take the car. The lack of internal communication is staggering. After receiving a text message to inform me the car was ready, I replied and stated that I would be heading over in an hour. I never got a confirmation so I called. I was assured it would be ready. Then when I called to scheduled a shuttle pick up, only to be informed that it would be ready 1.5 hours later. When I expressed frustration, I was told the departments "have nothing to do with each other." As a customer, I expect a unified experience, not a game of hot potato between Sales and Service. To make matters worse, I was eventually given a ridiculous offer—$10,000 below Blue Book value. I am convinced this low-ball figure was a direct result of the friction I experienced upon arrival rather than a fair market evaluation. I will be escalating this to the General Manager, as this level of service is unacceptable for a luxury brand.

This Mercedes location is the absolute best place to buy or sell your car. We have done both and they make the experience so pleasant. You can trust they will give you a fare price. Special thanks to Lauren and the guys in the service department for always taking the best care of our vehicles.

I had a truly excellent experience working with Kris at Mercedes-Benz of San Francisco. From the moment I placed my order earlier this year, Kris kept me consistently updated on the build progress—letting me know when the car was completed, when it was on the boat, and exactly when it would arrive at the dealership. That level of communication made the entire wait stress-free. When it came time to pick up the car, everything was smooth, easy, and well organized. On top of that, Kris went above and beyond by helping us find a car for my daughter as well—and he secured a great deal for us. I plan to continue doing business with Mercedes in the future, and Kris will absolutely be the person I look for when it’s time for my next car. Highly recommended. O.A.