Mercedes-Benz of Sarasota

We purchased a vehicle yesterday from Mercedes-Benz of Sarasota and had an amazing experience. First of all the showroom is beautiful and they have a large inventory of new and preowned vehicles. Our salesperson, Alfredo was extremely helpful and easy to work with. He made what is usually a stressful experience, very enjoyable. He was friendly, knowledgeable, eager to make sure we were comfortable with our decision and went above and beyond to make the process effortless. I would return in the future for my car buying needs for all these reasons! In addition, a shout out to James who took care of the paperwork and was very nice to work with as well. He is very smart and knowledgeable. It’s obvious that this dealership puts a lot of effort into making sure their team is top notch!

Approximately 7–8 months ago, I purchased a Mercedes S550 from your Mercedes dealership. At the time of sale, I was clearly told that the vehicle had no issues and was in excellent condition. Because I was buying from an authorized Mercedes-Benz dealership, I trusted this statement and did not have the vehicle independently inspected. However, during the first oil change, it was discovered that three of the wheels have major weld repairs and cracks. These are serious safety-related issues and cannot be considered minor cosmetic damage. What is most disappointing is that: • This condition was never disclosed to me at the time of sale, and • Such significant damage was either overlooked or concealed by a Mercedes-authorized dealership. This vehicle is used almost daily by my wife and child. Had I been aware of this condition, I would never have purchased a vehicle with this type of safety risk. The fact that this information was not disclosed makes this situation far more serious. Additionally, when I first turned on the heater in cold weather, I noticed it was not working properly. The heater does not blow warm air, and at the same time, the coolant (antifreeze) level continues to drop, indicating a serious potential issue with the cooling system. This is another problem that should have been identified and disclosed prior to the sale. If you truly intend to resolve this matter as a Mercedes-Benz dealership, I request that you contact me directly. All of my contact information is already on file. Otherwise, I will be forced to review this matter with an attorney and pursue my legal options. My expectation from a Mercedes dealership was transparency, trust, and professionalism. Unfortunately, this experience has seriously damaged my confidence in both the dealership and the brand. This review is not written to discredit anyone, but to ensure other customers do not experience the same situation. I strongly recommend that anyone purchasing a vehicle from this dealership obtain an independent inspection, even when buying from an authorized dealer.

My wife and I had a wonderful experience buying our 2025 GLA while working with David Anthony Leach. He not only made the purchase experience easy, but he actually made it enjoyable. We found the car online and drove 4 hrs from St. Augustine to pick it up. Anthony walked us through the process via calls, texts and emails and was awesome. We would definitely purchase another vehicle from this dealership thanks to Anthony!

Always fantastic service Mr. Bobby Carr is very professional honest and will take care of you, top notch. Thank you for your excellent service, for staying after your shift was done to assist my daughter. Mr. Chris Robinson in service is a guru he truly is a gem and will assist you, was amazed on how honest he was no surprises, I trust Chris which is very rare in service locations, MB of Sarasota has an incredible team. Thank you so much guys!

We had an excellent experience purchasing our new GLS, and Edens was absolutely outstanding from start to finish. We originally came in just planning to test drive and get a feel for the vehicle, since we were considering a different GLS that was still in transit from this dealership. Edens suggested we come take a look at another option, and we’re so glad we did because we ended up falling in love with it. He was incredibly patient, thorough, and knowledgeable throughout the entire process. He took the time to explain all of the Mercedes features and packages in detail, walked us through the differences between the two different vehicle options, and made sure we fully understood everything before making our decision. The test drive was very informative, and he answered every question we had without ever making us feel rushed or pressured. What really stood out was how professional and attentive he was. He genuinely wanted to help us find the right vehicle for our family and made what could have been an overwhelming process feel smooth and enjoyable. Thank you to Edens and the entire team for such a wonderful experience. We absolutely love our new GLS and highly recommend working with him if you’re looking for exceptional service.