Mercedes-Benz of South Bay

The absolute definition of a 5-star dealership. I called from Northern California on a Saturday for a beautiful 2025 GLC43 AMG and my sales person, Aly, not only met my offer requests, but he exceeded them by a significant amount more than any other dealership I spoke to within 500 miles. Aly and his team at Mercedes South Bay were so incredibly kind to stay late on a Sunday after my flight in got delayed twice, and greeted me with my new baby (and a beautiful bow on top), and had all of my paperwork ready to go to make it a super quick and easy process. This is what car buying should be like. I struggled to get a single dealership to give me a single offer in actual writing without hounding me to come in since my “presence is my leverage”. Aly gave me fully transparent information, answered every question I had, and made this the smoothest vehicle transaction I’ve ever had. Thank you MB of South Bay. You all have fantastic people who still treat every client fairly, even if they’re coming from 500 miles away.

Had a wonderful experience at the Mercedes of South Bay. I dropped off my g63 for service with Emily. She was so helpful and took great care of me. Then I met Julian as I was leaving and again, had an amazing conversation. The people here are so helpful. Would highly recommend getting service here or coming to Julian for any advise on purchasing or leasing a Mercedes.

One of the best Benz dealerships I have ever gone to, probably the best! The Sales manager Jason took extraordinary care of me and and gave me the best deal ever! Truman the sales man was extremely attentive, pleasant to deal with and make sure everything about the transaction went smoothly. I did not feel pressured to buy but supported and both made sure I walked away extremely satisfied with what I purchased! I highly recommend buying your next Benz from South bay Mercedes!!

I chose a Mercedes-Benz dealership hoping for an elevated experience that would stand apart from the average car lot. Unfortunately, they lived up to every negative stereotype of traditional used car salesmen. The issues started before I even walked through the door. I used their website for a trade-in valuation and was immediately spammed with phone calls urging me to come in. The irony of their aggressiveness to get me into the building became clear once the paperwork was signed and they completely vanished. The purchasing process itself was painfully slow, but that was nothing compared to the post-sale nightmare. As I was finally preparing to drive off, they pointed out that the rear light was cracked. They guaranteed me—both orally in front of a witness and explicitly via text message—that they would cover the cost of the replacement. When I took the car to a Tesla shop to get the light fixed, the technicians uncovered a laundry list of expired items and necessary repairs that the dealership completely failed to disclose. When confronted, the dealership repeatedly pleaded ignorance to Tesla's technology, claiming their own technicians "can't work on them." That is completely unacceptable. If you are going to sell vehicles from other brands, you have a baseline responsibility to properly inspect them and provide full transparency to the customer. I ended up spending over $1,000 on repairs on day one. Trying to just move on with my life, I only asked the dealership to reimburse approximately $500 for the cracked light they explicitly promised to pay for. For months, I have been given nothing but excuses, empty promises that a check is on the way, and constant runarounds. I still haven't received a single dime. To top it all off, they completely botched my paperwork. I never received my registration and had to spend hours handling the DMV myself to fix their incompetence, wasting even more of my time. I strongly suspect my treatment was due to my age, as I highly doubt they would treat an older client with this level of disrespect and dismissiveness. Regardless of who you are, do NOT buy a vehicle from this dealership—and ESPECIALLY avoid them if you are looking for a Tesla, because they have absolutely no idea how to handle them or support the customer post-sale.

I never imagined that a long-lost relative would accidentally sell me a car without me knowing he worked there. This journey reminded me of the importance of connections. My friend Truman Dela Cruz delivered exceptional service from start to finish, introducing me to his wonderful colleagues and friends. At the dealership, I felt a sense of belonging as the friendly manager and finance team effortlessly made the deal a smooth experience.