Mercedes-Benz of South Mississippi

I drove nearly three hours from Jackson to have my vehicle serviced at Mercedes-Benz of South Mississippi, and that alone says a lot about the trust I have in this dealership. The customer service here has consistently been one of the best experiences I’ve had. While it can sometimes be difficult to reach the service department by phone, once connected, the team is professional, kind, and genuinely cares about both you and your vehicle. Robert Smith in the service department was amazing, and Stephen Biggs went above and beyond when I accidentally left my phone in the loaner vehicle and made sure I got it back quickly. My service was completed promptly, the communication was great, and the overall experience was smooth from start to finish. I would highly recommend this dealership to anyone looking for quality service and customer care.

We purchased a 2026 E53 AMG from this dealership and had nothing but headaches and poor communication from the beginning. We ordered this vehicle and the process took much longer than expected, but the communication was hit and miss to say the least. I mostly dealt with Stephen and Susan which were somewhat helpful in the beginning, but the communication faded until it was time to sign the paperwork. We live in Iowa, so it was a difficult process to begin with, but lesson learned not to deal with out of state dealerships, especially this one. Once I received my car in mid December, I still haven’t received my registration, which they incorrectly filled out the application twice!! I have been on temporary tags for a month and a half and they still haven’t corrected the issue. I contacted the GM, Chris, and he assured me it was taken care of of, but hasn’t and it’s almost toward the end of January. To make things worst, both rear coil springs broke after only having the car for a month. I realize it’s not the dealerships problem, but it just adds to the frustration with this dealership. I would avoid this dealership at all costs and spend your hard earned money at a dealership that actually cares about their customers after it’s off their lot.

I recently had my vehicle serviced at Mercedes-Benz of South Mississippi, and I am thoroughly impressed with the experience. From the moment I arrived, the staff was welcoming and professional, ensuring I felt valued as a customer. The service advisor took the time to listen to my concerns and conducted a thorough diagnostic check. They explained in detail what they checked and confirmed if any repairs were needed. Their expertise, attention to detail, and commitment to customer satisfaction make them my go-to choice for all my automotive needs!

We are extremely disappointed with the service department at Mercedes-Benz of Mississippi. We brought our daughter's 2014 Mercedes GLK 350 in for service, a transmission flush, and to diagnose an issue we were experiencing. The experience started off terribly when the service advisor called and immediately told us the vehicle needed a new transmission that would cost around $16,000. What was confusing was that he also stated there was no metal in the transmission fluid, which we later learned is generally considered a positive sign. He wanted or thought we would trade that in and get a new car. It didn't work. After doing some research, we called back for clarification. At that point, we were told he hadn't fully reviewed the diagnostic information. It was frustrating to receive such a serious and expensive recommendation before apparently reviewing all of the details. Throughout the conversation, he also made a negative comment about our vehicle. This is our daughter's car, and despite its age, it has been a reliable and solid vehicle that we genuinely enjoy. Interestingly, when we arrived to pick up the vehicle, the tone had completely changed. Suddenly, we were told how great the GLK 350 is. After the transmission service was completed, the vehicle was running fine. The bill was $889, but the customer service experience left a bad taste in our mouths. As a BMW owner, the difference in professionalism and customer service is night and day. In fact, I considered purchasing a Mercedes-Benz last year but ultimately decided against it after an unpleasant experience with a salesperson. Unfortunately, this service visit reinforced that decision. The customer experience at this dealership needs serious improvement. They neee to all take classes over at BMW. Customers deserve clear communication, accurate information, and respect—not fear-based recommendations and dismissive attitudes. I cannot recommend the service department based on my experience.

I had the absolute BEST experience with Mercedes- Benz of South Mississippi! The customer Service was excellent they were proactive the second I walked in the door. Everyone was so knowledgeable, kind, and helpful during my visit. A big Shout out to Kay, Mr. Biggs, and Mrs. Susan for the help picking my DREAM car! I came in unsure and left out feeling confident and overjoyed with my decision. If I could rate the atmosphere and the staff out of 10……. I would give them 1000. Im recommending them to everyone. I’m soo happy I joined the Mercedes Benz of South Mississippi family. I definitely will be shopping with them again.