Franchise Dealer

Mercedes-Benz of Springfield

Chicopee, MA

4.8(2,060 Google reviews)

Brands

Mercedes-Benz

Contact

295 Burnett Rd, Chicopee, MA 01020
(413) 624-4100mbspringfield.com/

Google Reviews

# Summary The dealership consistently earns praise for knowledgeable and attentive sales staff who prioritize customer satisfaction and transparency, with particular recognition for seamless transaction processes and follow-up service. The service department and finance team also receive commendations for professionalism and efficiency, with many customers expressing loyalty through repeat business and willingness to travel significant distances for their automotive needs.

Kristen Breedena month ago

I had an excellent experience working with MJ at Mercedes-Benz Springfield when trading in my GLE for a GLS. MJ was professional, knowledgeable, and made the entire process smooth and stress-free from start to finish. He took the time to answer all of my questions, ensured I understood every step of the transaction, and worked hard to make the trade-in and purchase process seamless. This is the second car I have purchased from Mercedes-Benz of Springfield, and I continue to bring my vehicles here for service because of the exceptional experience I receive every time. I also want to recognize Tom in the Service Department. Tom and the knowledgeable service staff have been a major reason why I continue my relationship with Springfield Mercedes-Benz. Their professionalism, expertise, and commitment to customer satisfaction have consistently exceeded my expectations. From sales to service, the entire team has been fantastic. I am a very satisfied customer and highly recommend Mercedes-Benz of Springfield. Thank you, MJ and the team at Mercedes-Benz of Springfield!

Thiago Nilton2 months ago

We had a wonderful experience with Devon. He was extremely dedicated, attentive, and patient from the very beginning. He truly took the time to understand our needs and always worked hard to help us find the best option for our family. He was consistently available and ready to assist us every step of the way. We highly recommend his work. We are so happy with our new car! 🥳

Talal Brenjakji3 weeks ago

It was an absolute pleasure working with MJ. MJ is the best to work with because he knows everything. This guy can help in sales service parts…. He does it ALL. I want to thank Manar the finance manger and cheriff as well for there service and the quick in and out with the best approval!!!! Mercedes benz of springfield you got MJ nothing to worry about. 10/10 ⭐️

Saumya Rai2 months ago

We had such an incredible experience at Mercedes-Benz of Springfield, and a huge part of that is thanks to MJ (Majid). We originally purchased our GLC 300 from him two years ago, and the experience was so seamless and trustworthy that we didn’t think twice before coming back — even driving 1.5 hours from Albany. That alone says a lot. MJ is truly exceptional at what he does. He’s knowledgeable, honest, and goes above and beyond to ensure you get the best possible deal, something that’s very hard to find elsewhere. There’s never any pressure, just genuine guidance and transparency throughout the process. We recently visited again to help a friend purchase a vehicle, and once again, MJ delivered an outstanding experience. The level of service, attention to detail, and care for the customer is unmatched. If you’re considering a Mercedes, I would highly recommend making the trip to Mercedes-Benz of Springfield and asking for MJ — you’ll be in the best hands.

Roman Tikhonchuk5 months ago

Great experience here. Our dealer Jack was out standing. Helped us out a lot. Mercedes themselves are kinda soft. They used to make cars that were bulletproof I wish they’d stay like that but compared to other competitors still up there. Overall the dealership was awesome. God bless yall

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