Mercedes-Benz of Sudbury

After owning a Tesla model 3 for the last 2 years we decided it was time to trade in and explore other options. Found Mercedes of Sudbury as they were the only location with the vehicle and options we wanted (GLC 350E PHEV). Had an initial phone call with Justin and had arguably the best customer service in the last few years. He made the entire process very seamless and managed to get us a better deal for the trade in we had as opposed to selling to a third party like we originally planned. After this we worked with Chris as well on the financing side and this was also an extremely positive and seamless experience. We've just taken possession of the car, which Justin actually personally delivered to the Durham area to save us several hours of commuting. So far the vehicle has been fantastic and exactly what we were looking for. We will absolutely be sticking with Mercedes of Sudbury for years to come, largely in part to the incredible customer service we received. Thank you Justin and Chris!

On the final leg of my drive from New Orleans my C-class began making a weird noise, especially when I hit a bump. The service consultant (?Vanessa?) called me and told me there was a video she could not send me of the problem. When I returned to the dealership it turned out i had gotten a tree limb somehow wedged under the car. I fully expected to get hammered with a giant repair bill, but only wound up with a simple diagnostic charge.

I had an incredible experience purchasing my BMW through the Sudbury Mercedes dealership, and I truly have to give a huge thank you to Justin. From start to finish, he was absolutely outstanding. Justin went above and beyond in every way. He was always available, incredibly knowledgeable, and genuinely dedicated to making sure everything went smoothly for me. What really stood out was how supportive he was throughout the entire process — no pressure, just honest guidance and someone who clearly cares about his clients having a great experience. Buying a vehicle can sometimes feel stressful, but Justin made it the complete opposite. He handled everything with professionalism, patience, and attention to detail, which made the whole experience seamless and enjoyable. It’s rare to find someone who takes as much pride in their work as Justin does. If you’re looking for someone who will truly look out for you and make the process easy, I highly recommend working with him. Thank you again, Justin, for the amazing experience. I absolutely love my BMW!

First I will tell you I've been dealing with Merz since 2012 ish with my first being a hand me down B-200 and working up from there with the very popular GLK in a diesel model. Fast forward to 2025 my E-250 bluetech was ready for an upgrade so takes us to my most recent purchases. Yes 2 rides! Ever hear the phrase happy wife, happy life. Its not a myth, you may find yourself living it and be sure of what your doing. We start with a professional and solid sales experience with Ron working very awesome numbers to close a great deal to further solidify consumer confidence in a already superior Mercedes ride. There is no experience like driving a Benz. They just get better and better. I was able to pair my android with the car using the Mercedes voice commands, reply to texts, send texts and a great deal more. It is very useful and works well. A very powerful tool which prevents distractions whilst behind the wheel. Benz deserves a ton of praise for this innovative technology. My partner purchased a GLC 43, the bi-turbo unleashes its relentless fury to all 4 four wheels and it doesn't stop pulling. Ridding on 20 in. wheels 285 s , 45 profile rubber this beautiful car grips the road tightly and the handling.....well, take one out for a drive and you will see. My purchase was a very sporty GLA 250, mild hybrid posting very respectable mileage numbers and again awesome tech and tons of features inside the cockpit. They are both AMG packages which redefines in the automotive industry the definition of bells and so called whistles. My experience with the entire team at Mercedes of Sudbury was a happy and very personable one which they never disappoint. They took care of everything that needed doing from start to finish and this good service will continue long after the day you purchased. Shout out to Chase W. for having an awesome team having delt with him at beemer. And Ron K. who always knows what I'm looking for and cutting edge salesmanship. Good bless my father Ted who always spoke highly of the team at Benz. Kathleen, always pleasant, smiling and directing us to the right people to serve our needs. Dan R., the tech Guru whose role is vital to making the Benz tech experience as good as it can be. The interface is nothing but magical with its colors, functionality and appearance as Dan will guide you through. Chris T. did an amazing job with financing and explaining the protection and extended warranty plans available with these purchases. And Greg who accompanied on our test rides to explain features real time of what these cars could really do on a wide open road. A job well done by a very knowledgeable, driven and professional group of fine people at Sudbury Fine Cars.

Had to bring my Smart Fortwo here recently to have some electrical issues checked. First off - staff were very friendly and updated me promptly with what had to be done. Second, they were able to get me in right away, which was awesome! Had my car back by end of day. The only area I think that falls short is the price. Knowing (or at least 70% sure) my issues was related to the same error, I would have much preferred to be charged for one diagnostic fee, rather than two. I will definitely bring my car here again if I have to!