Mercedes-Benz of Texarkana

I cannot say enough good things about JJ and his team at Mercedes-Benz of Texarkana! They truly go above and beyond to make sure every customer is heard and taken care of, and they always make things right. We have an Acura and after a frustrating experience and going back and forth with another service team in Shreveport, we ended up using JJ and his team for services—and I’m so glad we did. They treated us incredibly well from the start, and the service has been excellent every single time. JJ consistently goes the extra mile, no matter the situation. His level of care and professionalism is unmatched—he absolutely deserves recognition for the way he takes care of his customers. We won’t go anywhere else! Highly recommend!

JJ and the service department team are wonderful. I live in a city that has its own MB dealership/service department but I prefer to drive to Texarkana to work with JJ and his team. They are accommodating, efficient, and trustworthy. It is obvious they strive to do their best and take pride in the service they provide to their customers. Thank you!

Last week my wife and I were traveling from Boston to San Antonio when, just short of Texarkana, we experienced a tire problem. We pulled into the dealership and we were taken care of immediately. JJ Darty, the service manager, and his techs were excellent. A new tire was required and one was ordered for delivery the next morning. JJ took care of everything and, in fact, JJ personally drove us to the hotel where we spent the night and then picked us up the next morning when our vehicle was ready. We appreciate the great service given by JJ and his techs, and we are grareful for the friendliness and consideration extended to us.

Great service. We bought a used Benz from a second hand lot for cash and brought it to the service team and they were an amazing help. The second hand lot basically sold us a death trap and the service team worked with us and helped us get back on the road safely in our death mobile. Thanks JJ and the techs!

My mother had some issues with her c300. Being an older vehicle she wanted a diagnostic to see if it was worth repairing. She received a quote for repairs and elected to have the car repaired. Upon being called to pick the car up she was told it was good to go. After paying and leaving the dealership she wanted me to drive it saying it was still not right. I drove it and the car was still shuttering. I call the dealership back and explain what the car was doing. JJ explained they had fixed everything and had the tech drive it twice to verify. He then says "Oh wait the tech had noted driveline vibration present and very noticeable". JK then has the tech on a 3 way conversation to say "yes that's probably the transmission going out"! My mother was told before the repairs were made "we don't like to let anyone drive off until repairs are made". So not one word was mentioned about the still present vibration/shuttering and let us leave. Why was she not notified about this? Why was she not asked if she wanted them to take a look? How do they know transmission was going out? A good, honest dealership would have been proactive on making sure she was taken care of isn't that what Mercedes prides there company on? At bare minimum they should have verified the correct fluid level in transmission! After learning this I personally looked it over and one of the transmission cooler lines has a small leak. This could very well mean it is low enough to have the shudder. It is not possible for anyone to check it because it is a sealed unit with no dipstick..and they know this! A 69 year old woman wanted her Mercedes fixed and it's pretty apparent she paid $1200 for subpar service.She is VERY DISAPPOINTED. Someone should make this right...I have attached cooler line leak as well as the car still sitting! ***Update*** Now they say she needs a $13,000...yes $13k transmission. The car isn't even worth half of that, and they STILL did NOT check fluid level, We definitely recommend taking your vehicle anywhere but here. Very lousy service. We also will not be purchasing from Orr if this is the type service received.