Mercedes-Benz of Valencia

Let me start by saying I got an AMAZING deal on my 2026 c43 But, the dealership could have done a few things better. I waited 1 week to complete this survey specifically to see if they will follow up with me. 1 week has past and I have no follow up. I started my car purchase journey with Leila. She provided information and pricing. She eventually transferred me to a manager Kaz to solidify the deal via chat. I was satisfied with pricing. I walked into the dealership on 2/22 to finalize the deal. Leila was busy and passed me off to ARA. Ara was GREAT. He showed me the car and did the test drive. Helped complete the paperwork. Finance guy was also very informative. After all paperwork was completed the car was ready for me to drive away. Clean and gassed up. Thank you!! Leila put my temp plate on the car and that was it. Nobody bothered showing me anything about the car. Didn’t ask if I had any questions or needed any settings placed. Also, I was signed up for Mercedes connect WITHOUT my knowledge. I did not want this, but it was too late since they did it for me. I did ask for a keychain at the end of the deal and I was promised I would get two. I sent 2 follow up text to Leila and still no reply or keychain. Everyone was very nice for the most part, but since the deal was in my favor, I guess the dealership chose to not give me excellent attention. I’m sure if they made more money I would have been treated a bit better. Regardless. Thank you for the great deal. I got 14% OFF the msrp of a 2026 c43 plus the $2000 conquest offer. Most importantly they took off the garbage add ons they claim is on the car.

⭐⭐⭐⭐⭐ 5-Star Review I recently brought in my 2023 Mercedes Sprinter Van for an oil change and full service, and I couldn’t be more impressed. The team here in Valencia provided absolutely outstanding customer service from start to finish. The staff treated me with genuine care and respect, and the mechanics did an exceptional job — truly professional, knowledgeable, and detail-oriented. My Sprinter runs perfectly thanks to their excellent work. I only trust this Mercedes dealership with my vehicle, and every visit reminds me why. They consistently deliver top-quality service and make the entire experience smooth and pleasant. Highly recommended to anyone who wants honest, professional, and reliable service. Thank you for taking such great care of me and my van!

"I recently had a fantastic experience securing my new 2026 Mercedes-Benz EQE 320 4MATIC, and I have to give a huge shout-out to the incredible team that made it happen. From start to finish, the level of service was top-tier. Raymond was my initial point of contact, and he was excellent at understanding what I was looking for and guiding me through the process. Sidney, the Finance Manager, did a brilliant job structuring the deal; his professionalism and ability to get the numbers exactly where they needed to be made all the difference. Finally, Elijah was instrumental during the delivery process—he was incredibly thorough and made sure I was completely comfortable with all the technology and features of the new vehicle before I drove off the lot. It is rare to find a team that works together this effectively to ensure a seamless, professional experience. I’m thrilled with my new EQE and truly appreciate the hard work this team put in to get me on the road. Highly recommend working with Raymond, Sidney, and Elijah if you're looking for a premier experience at Mercedes-Benz 🩷🥰🩷🎉

Huge thanks to EV for an amazing experience purchasing my GLE 53 AMG. Professional, knowledgeable, and genuinely helpful throughout the whole process. He answered every question, made everything smooth and stress-free, and never made me feel pressured. You can tell he truly cares about his clients and loves what he does. If you’re looking for someone who will take care of you and make the buying experience easy and enjoyable — ask for EV. Highly recommend!

I initially scheduled my oil change for a Saturday but was advised to come in on Friday instead so that additional concerns—specifically the camera, door lock, and any applicable recalls—could also be addressed. I arrived on time and was checked in by a service advisor, who indicated the oil change would take approximately one hour and that recalls might be handled concurrently if possible. My other concerns were described as “normal”. After waiting 2.5 hours without any update, I inquired about the status of my vehicle and was informed that the service had not yet begun. As I had a prior commitment four hours after my appointment time, I explained that I would need to reschedule if the work could not be completed promptly. The oil change was then completed within approximately 30 minutes, seemingly expedited. However, no car wash was provided, the recalls were not addressed, and I later noticed fingerprints on the handle, on the screen as well as scratches on the driver-side handle. My vehicle is only eight months old, and I have taken great care to maintain it. Discovering this damage was extremely disappointing. I noticed the issue shortly after leaving and immediately sent photos and a message to the service contact but have yet to receive any response. Additionally, I did not receive any documentation outlining the services performed, despite having prepaid. Given this experience, I do not intend to return to this dealership. I also observed another customer leaving visibly upset and raising concerns with your service team, which suggests broader issues that may warrant attention, including service management and scheduling practices.