Mercedes-Benz of Walnut Creek

I had a very frustrating, unfair and rude experience from the Service Depatment of MB of Walnut Creek. I dropped my car for Service on 02/20/2026 around 8 am. I come home and at 9:16 am the Mercedez Benz App notifies me that my car is involved in an Collission and there is Rear Left Impact. I go to pick up my car a couple hours later and I observed scratches on the rear left quarter panel and rear left wheel house. My service advisor and I documented the damage together at that time, and the service manager verbally indicated that the dealership would take care of the repairs. The car also took photos at the time of the collision, and those photos show what appears to be the dealership service floor. I schedule an appointment and go to drop the car for the repairs. MB of Walnut Creek recommends AW Collision Center of Concord for body work. So I asked how long will AW take to repair the car. The manager then told me they were sending it to a ‘small shop’ for repair, his words, not mine. I requested, send it to AW, I know them from past and they are the recommended Mercedes Benz Certified Collision Center in the area. This is a high-value vehicle, and I wanted it repaired at a Mercedes-Benz certified collision center rather than at an unidentified shop. At that point, the tone of the conversation changed - he asks, "Are you going to pay for it? If not, the repair is going to happen where I say it is going to. I am Sorry if I am being an ass". I was taken aback by his language, all I was asking was for my car, which I discovered was damaged while in the dealership’s custody, to be repaired at a certified collision center. I asked for the shop they will send it to and he said I don't need to know that. So I said, I will file an insurance claim and go through insurance. I asked for their garage liability insurance information so I could file a claim, and I was told they did not need to provide it. At that point they also said the dealership was denying responsibility for the damage. I am at a loss as to why such a big dealership is not willing to have damage that occurred while my vehicle was in its custody repaired at a certified shop. The EQS has many sensors, and having repairs done at a non-certified shop raises concerns for me because body work may require proper calibration.

I recently purchased a new Mercedes-Benz and had a great experience. Dina was knowledgeable, attentive, and made the process smooth from start to finish. Amin was professional and transparent, ensuring everything was straightforward with no pressure. Overall, the team provided excellent service and made the buying experience easy and enjoyable. I highly recommend working with Dina and Amin.

⭐️⭐️⭐️⭐️Amazing Experience with 3 top I really recommend! Jasmine Sales > SHAWNA DAVIS Finance Director Jamiel Medina Sales I had an outstanding experience at Mercedes-Benz of Walnut Creek From the moment I walked in the dealership felt welcoming clean and very professional I bought for myself and for my father In-law The staff was friendly knowledgeable, and truly focused on making the process smooth and stress-free What stood out the most was the excellent communication and customer service. Every question I had was answered quickly and clearly and the team made sure I felt confident throughout the entire process. The buying experience was efficient transparent and enjoyable no pressure at all I really appreciated how organized everything was, from the test drive to the paperwork It’s clear they value their customers and go above and beyond to deliver a top-tier experience I highly recommend Mercedes-Benz of Walnut Creek to anyone looking for a luxury car and exceptional service I’ll definitely be coming back again

I had an outstanding experience at Mercedes-Benz of Walnut Creek. Everything was excellent across the board- from the initial inquiry to the final delivery of my vehicle. My salesperson, Faran, was exceptional throughout the entire process. He was knowledgeable, attentive, and professional, making the purchase experience smooth and enjoyable. He took the time to explain every detail, answered all my questions thoroughly, and made sure I felt completely confident in my decision. I couldn’t have asked for a better experience or a more professional salesperson. I highly recommend Faran and the team at Mercedes-Benz of Walnut Creek to anyone looking for a top-tier car-buying experience.

I recently had my car serviced at Mercedes-Benz of Walnut Creek, and overall it was a smooth, professional experience from start to finish. From check-in, the process felt organized and efficient. The service advisor took the time to explain what was needed, gave a clear timeline, and kept communication consistent throughout. That alone makes a big difference—you’re not left wondering what’s going on with your vehicle. The quality of service matched what you’d expect from a Mercedes dealership. The work was completed on time, and everything was handled with attention to detail. You can tell they’re used to working with customers who expect a certain level of care. The facility itself is clean and comfortable, which helps if you’re waiting on-site. It feels more like a lounge than a typical service center, which adds to the overall experience. Only thing to keep in mind—pricing is on the higher side, but that’s pretty standard for dealership service. You’re paying for expertise, certified technicians, and peace of mind. Overall, Mercedes-Benz of Walnut Creek delivers a reliable, professional service experience. If you want your vehicle handled with care and clear communication, it’s a solid choice.