Mercedes Benz Sherbrooke
Sherbrooke, QC
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# Summary Experiences at this dealership vary dramatically, with some customers praising individual salespeople like Esteban and Marc for their professionalism, transparency, and attentive service, while others report serious issues including rude treatment, undisclosed vehicle damage, and cancelled trade-in agreements that required intervention from regulatory authorities and legal counsel. The stark contrast in ratings suggests inconsistent service quality that may depend heavily on which staff member a customer works with.
Sam the salesmen is extremely rude. Does not help did not talk gave a price an said dont like it leave. Could not be bothered to hear of my trade in wouldnt give me a quote.
Outstanding Customer Experience with Esteban at Mercedes-Benz Sherbrooke. From the moment I walked into the dealership, he made me feel welcomed and valued. His professionalism, knowledge, and genuine passion for the brand were evident throughout the entire process. Esteban took the time to understand my needs and preferences, carefully explaining all the features and options available without any pressure. Thank you!
bunch of liars, didnt disclose that one of the headlight on the car wasnt working and was in rough shape, most damages were not disclosed. Now I have to pay $2000 dollars out of my pocket to get a headlight for this car.
Just bought a 2016 Mercedes S550 which included a trade in of my 2008 Mercedes S550. Once ready to pick up new car the director of sales (Pierre Marc Jauron) canceled the trade in for no reason and left me with only the purchase part of our deal that was all negotiated and agreed with the salesman (Stephane Blondin). These guy are fishy they wanted me to give them a bill of sale with sales INCLUDING taxes that was not legal after calling Revenue Quebec. They have no respect for their clients and will do anything to sell a car at any cost, never saw this from a Mercedes Dealership.Long story short had to get Mercedes Canada , Revenue Quebec Better Business bureau, consumer protection and our lawyers involved to see what these guys are up to. WORST EXPERIENCE EVER BIG PROMISES BUT THEY DON'T DELIVER
Absolutely amazing service. Very smooth process and our sales rep. Marc did an amazing job in meeting our expectations and much more. He delivered everything that he had promised me. No hidden fees or tricks, completely transparent and honest which we really appreciated. We drove from Montreal to go pick up the car and the service and professionalism that we received, was definitely worth the trip. My wife and I love the car, thank you Marc!
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