Mercedes-Benz St John's

Customer service again is fantastic. Been a customer for seven years since coming to St Johns. Marc and David have been great as always and again building the deal for a new car, taking the time to ensure everything is perfect for us. I would be amiss if I didn’t mention the service over the last few years with Ethan at the helm it is at a very high customer standard always listening and supportive to fix any concerns. Well done Mercedes St Johns for such a high standard over the last few years. Also my wife loves the new car.

The service department here is a good example of why we can't have nice brands in Newfoundland. I called the service department, and nobody picked up. I then left a message, simply asking if they could service my vehicle. No reply at all! Laziness and contempt for customers makes for a viscious downward spiral here. If I was Mercedes-Benz corporate and looking at the reviews for this place, I would be having a long discussion with the franchisee about maintaining brand standards, or perhaps replacing the owners with competent ones. It only takes one bad experience to put someone off buying a brand for life, and consumers are already getting sick of dealerships in general.

Awesome staff that are customer focussed and very knowledgeable. Dave and Reid in particular have been great! Obligatory photo of the car is attached 😂 It's a 2021 CLA 45. Updated: service department has been very patient with my silly questions and has consistently provided good service.

Terrible service! It actually blows my mind! Some employees working in the service dept. rarely answer the phone, or return calls, texts, and e-mails. They overcharge for everything - not just the hourly wage (that is what it is) but the number of hours to do simple tasks. Unless you have a new vehicle with warranty, avoid this place like the plague! I love Mercedes vehicles, I have owned three, and I wanted to love Mercedes-Benz St. John's but they have done nothing to make me have anything positive to say about them.

Very disappointed with our experience. When we purchased our vehicle at Mercedes-Benz St. John’s, we were clearly told that rust protection could be done later in Goose Bay since we had to travel over 1,000 miles. Based on that assurance, we chose not to have it done at the time of purchase. When we called later, we were told it could only be done in St. John’s and that we had misunderstood — completely denying what was said during the sale. This is not about money, but about being given false or misleading information that affected our decision. Extremely frustrating and disappointing customer service.