Mercedes-Benz Trois-Rivières
Trois-Rivières, QC
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# Summary The dealership receives mixed feedback, with some customers praising exceptional service and attention to detail from specific sales representatives, while others report communication issues and unhelpful interactions that fell short of expectations for a luxury brand. Staff performance appears inconsistent, ranging from going above and beyond with thorough explanations and gestures of appreciation to being dismissive and unresponsive to customer inquiries.
I asked for a call back after seeing a car on Mercedes web site. They called me and hung up the phone twice! After texting to the agent for a call back, they asked me to call them. I called and asked for more info. The agent did not disclose much information about the car and told me he would check the CarFax and get back to me but never called back! Poor service for a Mercedes dealership!
I talked with Eric Elliott , other rep was super nice and friendly but he's not. I saw c43, told him im gonna call around 7pm but I had a emergency with my restaurant and forgot to call him. so I texted him today and told me car was sold.(yes it was my fault I didn't put a deposit and forgot to call due to work) but you don't need to be rude man (La parole sa vaut cher). you could just tell me the car is sold and suggest to other model or find a similar one but guess not.
Purchased a GLC from Felicia, and the service was fantastic! She went above and beyond to have it cleaned and detailed along with a gift bag for me and my wife, which we appreciated. Felicia took the time to give us a crash course regarding everything we need to know about the car. The drive from Laval was well worth it for the service you get here compared to the dealers in the city.
Awesome service and good experience with Nicolas. Thanks You
Got a Mercedes GLC 300 from Faylicia! The service was very good and the car was detailed nicely when we picked it up!
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