Mercedes‑Benz Van Center ‑ Baker

I had a great Day! Early 8 a.m. appointment for service. First one there, Mr. Martinez took great care of the vehicle & my concerns on billing since, they don't currently take anymore Corporate Accounts. I received a clear video form the mechanic on Inspection. Saturday appointments is the Best way to go for me. Traffic was good as well.

My salesperson was extremely effective, professional, and genuinely helpful throughout the entire process. He was kind, understanding, patient, and took the time to answer all of my questions. He made everything easy and stress-free, and I truly felt supported from start to finish. I highly recommend him and would gladly work with him again. 10 out of 10!” (Sachin)

We recently purchased a car from this dealership and had a very unpleasant experience in the process. Our sales associate did the bare minimum regarding this process. We were told that the car was already inspected and ready to drive but at the time of purchase we had to wait a week after, to be able to drive the car. This was due to repairs and recalls that should have been taken care of for a car that sat on the lot for months. He also did not respect our time as we were met with consistent inconvenient calls and texts while my partner and I were working and unavailable which was mentioned to him. He was passive aggressive in his messages to my partner calling her miss impatient when she was just trying to get info on the repairs of her car she purchased but had not yet received. We were also told that we were complicating things when we tried to contact the loan company to adjust the payment date. Nobody would help us in anything more than just making their money. We tried to contact the Manager Matt Hollander but kept being routed back to other lower associates. I heed that anyone considering buying a car from this dealership should get better service elsewhere.

Tony our PHENOMENAL Sales representative was Over The Top Knowledgeable of Every question we asked! He helped the process of purchasing our luxury car so so Easy!!! We Will definitely send others here. And we will purchase from him again. Blessings to This business. Norman and Gwen Armstrong

⸻ DO NOT purchase a vehicle from this dealership. I bought an Acura RDX from them and within three days of having by it, problems started surfacing. Before the sale, I was assured the vehicle had “passed a 182-point inspection” and had a “clean history.” Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified — and addressed — before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What’s most disappointing is the dealership’s response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates.