Mercedes-Benz West Island

Wow it's all we can say from the 5 start service to full details of the vehicle. Our rep Ashish was the best, he was so patient and detail oriented. He really guided me in the best direction, as usual. This was our second purchase and we will definitely be back for our 3rd. Great dealership and most importantly great people. Was a real pleasure dealing with the finance people like Atif & Teresa who made the transaction seamless. A big thank you to the whole team at Mercedes West Island.

I’ve bought numerous cars outside of my city before, including in Montreal and even Toronto, and I’ve never had issues completing a deal. I’m always very upfront when I’m either selling or trading a vehicle and I’ve had many seamless transactions over the years. Unfortunately I cannot say the same about Mercedes-Benz West Island. I reached out on a Friday morning about a Mercedes they had listed and told them I wanted to trade my Lexus toward the vehicle. I was completely transparent from the start. I disclosed minor damage on the front grille which by the way is about a $300–$400 part for the upper portion. I sent them the VIN, photos and the exact mileage. From there the process became ridiculous. It was like pulling teeth trying to get a simple appraisal. It took five full days just to get an answer on what they would offer for my trade and during that entire time I was the one constantly following up. It honestly felt like their sales team does not like money or does not want to do their job. I am in sales myself and one of the most basic things you can do is be responsive when a customer is clearly interested in buying. When I finally got an offer it was a complete lowball. I even showed them two better offers from other places and their response was that what I wanted was too high. I completely understand that a dealership needs to make money on a trade. That is normal. But the going rate for my car online is about five to seven thousand dollars more than what I was asking. Their response was that they do not want to pay market value. That makes absolutely no sense. If comparable cars are selling for five to seven thousand more than what I was asking plus tax, then what I asked for was already below market. And the tax portion does not even come out of their pocket. Between the slow communication, the lack of urgency and the unrealistic trade offer this was one of the most frustrating dealership experiences I have had. Buying a car should not feel like chasing someone down just to give them business. I would recommend looking elsewhere if you expect responsiveness and a fair evaluation of your trade.

Mercedes-Benz West Island sold me a Certified Pre-Owned EQS 580 over the phone while I was in another province. They promised a vehicle in excellent condition, but what I received had damaged rims, a broken key, the other key with a dead battery, multiple scratches, and a torn leather door panel. It has been over a month of back-and-forth communication, and they still haven’t taken responsibility or fixed any of the issues. The after-sale support is unresponsive and unprofessional. Do not purchase from this dealership — at all. They do not stand behind their products or the Mercedes-Benz Certified Pre-Owned standard. One star.

I had an exceptional experience working with Iman Rostami at Mercedes-Benz West Island. From the very beginning, Iman was professional, knowledgeable, patient, and genuinely focused on making sure I found the right vehicle for my needs. What stood out most was his honesty and attention to detail. At no point did I feel pressured; instead, I felt guided by someone who truly cared about providing excellent service and building a long-term relationship with his clients. Iman took the time to answer all my questions, explain every option clearly, and ensure that the entire process was smooth and stress-free. His communication was excellent, and he remained available and responsive throughout the entire transaction. In today’s world, outstanding customer service is rare, and Iman exceeded my expectations in every way. His professionalism, integrity, and dedication to customer satisfaction are a true reflection of the Mercedes-Benz brand. If you are considering purchasing a vehicle, I highly recommend asking for Iman Rostami. He made what can often be a complicated process feel effortless and enjoyable. Thank you, Iman, for your outstanding service. It was truly a pleasure working with you.

I had a great experience purchasing my Benz here…Patrick is a top notch salesperson who worked his magic in making the deal happen. No games, no hassles just premium customer service. Atif a solid finance manager was easy to deal with and very articulate. Teresa was so accommodating and professional the day I picked up my beautiful Benz. Overall such an elite team. Thank you